Not letting me buy a goodybag

jacki57025

I am trying to buy a goody bag but it’s telling me to activate my sim, it’s been active for almost 2 years, and the payment history shows but no number on the account anymore, can anyone help? Thankyou

benjamin567

jacki57025 if you haven't used your sim for more than 6 months then the sim will have been de-activated

sloz

jacki57025
Hi, so you can see your order recent top up or goodybag purchase here
Http://giffgaff.com/account

Can you call 43430 and
111 (hang up as soon as you hear the automated voice)

mrbergstrom1967

Good Afternoon @jacki57025

Are you sure that you have logged into the correct account, you can check this by texting MEMBERNAME to 43430, you will then receive a text with the membername that is linked to your account, or you could login using your mobile number instead of your membername.