i have been charged teice for the same goodybag how can i receive the refund
dogan66 hi there,
contact an agent here for a refund: https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-purchase/form/
dogan66 go here https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-purchase/form/ and complete the details requested the refund could take upto 10 days to appear depending on the day requested and your bank.
dogan66 if it was a second goodybag u bought not credit then u can cancel it go to order history here payment https://giffgaff.com/profile/payment-details
Side of goodybag u can cancel it payment back to your account can take upto 5 working days
If it added credit contact agents balance https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over
Agent replys come here it can take upto 24hrs
Same time for money to go back on your card
dogan66 Please raise an agent case about your payment overcharging for the same goodybag and they’ll look into it for you https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-overcharging/form/.
Please allow 24 hours for a reply, which can be seen on your dashboard https://giffgaff.com/dashboard. Thanks.
dogan66 Please contact an agent, we are members like yourself
Only agents have access to your account and can deal with account related queries
please be aware agents can take upto 24 hours to respond