I’ve just purchased a phone 5 minutes ago, I’ve clicked the wrong colour is there any chance I could change it
tara483 ask to cancel order here please click on phone queries use box provided and explain
contact the agents
https://community.giffgaff.com/t5/using-giffgaff/when-to-contact-an-agent/ta-p/9114714
remember allow from a few hours up to a maximum time of 24hrs for agents replies which will show here when logged into your account
http://giffgaff.com/support/questions
Remember agents work from 8am until 11pm daily
Or wait until delivered and return again here
return within 30days
https://community.giffgaff.com/t5/Solve-your-questions/How-to-return-a-faulty-phone-within-the-first-30-days-of-receipt/ta-p/17284481
Good Afternoon @tara483
You will need to contact an agent using the link below and ask if its possible to change your phone order.
https://community.giffgaff.com/t5/using-giffgaff/when-to-contact-an-agent/ta-p/9114714 an agent can take upto 24hrs to reply to you and any replies can be found here http://giffgaff.com/support/questions
