SIM card

glm2057

Hi
I bought a new phone recently and purchased a 10.00 goody bag at the same time, when I try to activate the sim that came with it, it try’s to take a payment, asking for my credit card details. I don’t wish to upload my credit card details, how can I activate without using my credit card .

endorphin

glm2057 you need to activate the SIM on the same giffgaff account you used to buy the phone and goodybag.

If you are using the right giffgaff account you should contact the agents for help by submitting this form Activating my SIM

Agents reply within 4 hours in the majority of cases but can take up to 24 hours, in the worst case, to reply (but they do work 7 days a week from 8am to 11pm). You will see when an agent has replied in the "Messages: From Agents" box which is half way down the right hand side of your giffgaff dashboard or go here Ask an Agent messages

Good Luck!

niniey2

glm2057 are you using the same account that you purchased the phone? Have you tried the sim in the phone ? Does the account show a phone number?

danhamman

Are you logged into the account with which you bought the handset/SIM?