ruthw41 You should check the scheduled date for your transfer which is shown towards the bottom here Transfer my number.
If it was for the 18th Sep you should contact the agents for help by submitting this form Porting in
Agents reply within 4 hours in the majority of cases but can take up to 24 hours, in the worst case, to reply (but they do work 7 days a week from 8am to 11pm). You will see when an agent has replied in the "Messages: From Agents" box which is half way down the right hand side of your giffgaff dashboard or go here Ask an Agent messages
Good Luck!
