Hi, As from last night I'm not receiving any text messages. I can send them and make calls. I've restarted my phone but it's not helped. Any ideas?
dibble70 can you check for any local services please pop your full postcode in here to check for any network issues please https://giffgaff.com/coverage-and-service#network if shows none try a manual roam as explain here to update network again http://is.gd/manualroam or switch on and of your airplane flight mode a few times Or try a soft reset by holding the power button and volume up down button at the same time until phone reboots its self and see if works then Or switch to 3g only via network settings
dibble70 get a new phone
natty88 Hi, there are no network issues. If i do a soft reset will it work on a windows phone? Will I lose anything that's on the phone?
11queenie Are you going to buy me one?
Hi there, are you using imessage or anything? If so try logging out of Apple account, restarting and then log back in
boblog It's not an Iphone, it's a windows phone
dibble70 NO
Switch iMessage off - that sometimes messes up texts as they pass through Apple.
scrupps I don't have an Iphone, it's a windows phone
dibble70a soft reset won't delete anytime it just restarts the software again
natty88 Hi, we've done a soft reset and I'm still not getting texts. I'm wondering if it's my phone that's at fault. We are going to try my sim in another phone.
dibble70 that's a good idea and if still don't work inquire with agents click on calls texts and data issues use box provided and explain
contact the agents
https://community.giffgaff.com/t5/using-giffgaff/when-to-contact-an-agent/ta-p/9114714
remember allow from a few hours up to a maximum time of 24hrs for agents replies which will show here when logged into your account
http://giffgaff.com/support/questions
Remember agents work from 8am until 11pm daily
dibble70 Hi, is everything else working? Try changing network mode /type to 3G
