Nothing works

andji62

Hi, I bought a goodbags with vaucher £10 this morning, in "my giffgaff" it shows that my plan is active, but neither do I have mobile data nor can I call! Please help me! 😔

johna002

andji62 Hi there - if you restart your phone this should 'kick in' the goody bag.

sloz

andji62
Hi, are you currently in the UK or abroad?

Call 43430 and press option 2
Do you hear that you have a live goodybag with minutes and data remaining?

natty88

andji62 try a simple restart off phone new sim activations can take from a few mins up to a maximum of twenty four hrs to fully update services

andji62

danhamman yes

danhamman

Have you tried restarting your handset?

andji62

johna002 I do it

andji62

sloz I'm in Bulgaria, but I have never had such a problem, it happened to me for the first time

andji62

sloz When I call 43430 they tell me I have a balance of £ 0 and £ 10 a good bag with unlimited calls, sms and 6GB of mobile data 😏

sloz

andji62
do you hear a not enough credit message when calling a number?

Could I ask how long you've been outside the uk?

Which phone do you have?
Which connection symbol
(3G, 4G, H, E, gprs)
Do you see next to the signal bars?

andji62

sloz Yes when I want to call I listen a message "You don't have Credit"

sloz

sloz
Could I ask how long you've been outside the uk?

Which phone do you have?
Which connection symbol
(3G, 4G, H, E, gprs)
Do you see next to the signal bars?

andji62

sloz 3 months ago, my phone is huawei p10, I use 3G

andji62

sloz
But now is H+R I don't understand 😔😔

sloz

andji62
Ate you a uk resident or do you reside abroad?
Could I adk how long you'll be outside the uk?

andji62

sloz one more month

sloz

andji62
if your roaming status has been switched off,
You'll need additional airtime credit to make calls, send texts and use data

From your my giffgaff page
Http://giffgaff.com/dashboard
Click the yellow add credit button
or
Via the giffgaff app
Click "top up now"

As you have a live goodybag you'll be charged these rates
calls 3.2p per minute
Texts 1p each
Data 0.46p (that's less than half a pence) per mb

andji62

sloz No roaming is turned on since I am in Bulgaria every month I charge so there is no problem

sloz

andji62
Could you check again
Log in here
Http://giffgaff.com/profile/details
Scroll down to roaming status
Is it set to on or off?

andji62

sloz

sloz what I must to do now

endorphin

andji62 what I must to do now

You can only enable Roaming Status again by using your giffgaff SIM in the UK (you have been abroad too long now).

If you still want to use your giffgaff SIM in Bulgaria you will have to topup your credit balance and run PAYG. See here for the PAYG Roaming tariffs https://giffgaff.com/roaming-charges

sloz

andji62
there's certain terms and conditions related to using a goodybag within the EU
Including...
You can use a goodybag for a maximum 63 accumulative days in any 4 month period
https://giffgaff.com/fair-usage-while-roaming

Could I ask
Are you a uk resident or reside abroad?
what date did you activate your sim?
and could you give an estimate of how many days you've spent outside the uk since you activated your sim?