Moving elderly mum to giffgaff but she is on a monthly payment with EE.

tonra34

How do I sort this so that if we switch, then she can use up her credit with EE and then switch,retaining her number?

Also is there a Doggy bag for people using only calls and txt - she doesn't do internet - it's a simple phone.....

danhamman

Yes, ask EE for a PAC once you're satisfied it's the right time to leave.
The PAC will be valid for 30 days,

Once she has a fully active giffgaff SIM, port-in with the PAC here:
https://giffgaff.com/support/transfer/pac

If a light user - she maybe be better with standard PAYG credit, rather than a bundle.

tonra34

gizmo420

tonra34

Hi use the EE credit first because once the pac code is used the EE credit will be gone

you must activate a giffgaff sim before you can fill in the number transfer form
You will need to buy a minimum of a £6 goodybag or a £10 Topup voucher to activate the sim before the transfer over to giffgaff or use a all ready activated sim card

Guide to porting your old network number to giffgaff

Make sure you have your PAC from the previous network operator, To get the pac code Text “PAC” to 65075 from your old SIM (not your giffgaff one) once you have it you can go here https://giffgaff.com/support/transfer and complete the PAC number transfer form once you have a activate giffgaff sim card.

See here for more info on how to do it and how to get your pac code from your network and all the big info you will need need
https://community.giffgaff.com/t5/Getting-started/How-do-I-keep-my-current-mobile-number/ta-p/3521127

stadium

tonra34 I think you might be best using the PAYG rates rather than a goodybag (at first at least).

If she has a contract with EE, the contract service ends when the number porting happens. You have 30 days after you request your PAC so best to do this on about day 25 (and make sure it is Monday - Thursday as it is an over weekday night service).
https://ee.co.uk/help/help-new/managing-and-using-my-account/leaving-ee/what-is-a-pac-code

I did enjoy the "Doggy bag", auto-correct has it's moments.....

wagstaffes

tonra34 Have you considered 1pMobile PAYG, operates on EE's network, or, Smarty's £5 Mini plan with unlimited minutes, operates on Three's network, for your mum? Depending how much she uses the phone you might find one of these better value.
https://www.1pmobile.com/
https://smarty.co.uk/
1pMobile is working out a lot cheaper than giffgaff for my elderly relative. Only 1p per minute! You have to top up a minimum of £10 every 120 days to keep the SIM active but thats still only £30 per year/£2.50 per month. giffgaff PAYG is expensive at 15p per minute.
If you want a refer a friend code to get £5 free credit on 1pMobile let me know. Or, if you use Quidco or Topcashback they usually offer cashback for both 1pMobile and Smarty.

EDIT IMPORTANT! I've just read your other post. If your mum has a Doro 1360 then Smarty is no good for her as that phone is only 2g and as Smarty runs on Three's network it has to be 3g.
1pMobile would be fine as they support 2g and you already know it will work in her phone as it uses EE's network.

p33t3r

On her pho e text pac to 65075 when ready and cease payments. Start a new giffgaff sim with £10 of credit. You will be given a temporary number. Go to your giffgaff dashboard and then keep my number and enter the code in the box and on the next page the number you wish to keep You will be given a date for the changeover usually 3 working days ahead at which time you will lose service and then you can reboot your phone to sign in again and check the number. See here

https://support2.giffgaff.com/app/ask/Number-transfers/Transferring-my-number-to-giffgaff/form/

scrupps

My elderly father has a doro phone and I have him set up on giffgaff as PAYG and it works well for him. He is a very light user though. If your mum uses her phone more then the £6 goodybag might be better.