Mobile Hotspot stopped working

mumbaiwala

Hello, ever since I updated to iOS 13, whenever I enable mobile hotspot to use internet on my android device it ‘connect’ but is unable to use any data and appears offline. How can I fix this?
I have tried resetting network settings, hard reset, airplane mode on/off.
Thanks

stadium

mumbaiwala Have you got any other device you could try ? Also I would try changing the password and forgetting the hotspot on your Android device just to see if it helps. It shouldn't but it's worth a try.

jfc1951

mumbaiwala can you clarify something please, since iOS 13 is not an Android update.

How does this fit into your issue? Are you tethering to your phone using an Apple device?

germansheppard234

mumbaiwala
U need to unpair /delete hotspot from both devices then repair them https://giffgaff.com/help/articles/how-do-i-tether-from-my-phone

U can tether on all goodybags

sheppola

mumbaiwala Hello, ever since I updated to iOS 13, whenever I enable mobile hotspot to use internet on my android device it ‘connect’ but is unable to use any data and appears offline. How can I fix this?
I have tried resetting network settings, hard reset, airplane mode on/off.
Thanks

Use a search engine and find how to reset the Network settings on both your Devices and then restart them.You will need your passwords/Usernames/Device names etc so write them down.

Please click the Thumbs up and or,"Best Answer" if any forum posts have helped 🙂

mumbaiwala

stadium Thanks I tried this but still no luck.

timwilliams25

Do you still have an allowance of tetherable data on your goodybag? If you have the Always On goodybag, you can only tether upto 40GB in total

mumbaiwala

timwilliams25 I have the £12 10GB goodybag and I still have over 3GB remaining.

jfc1951

timwilliams25

Hi, I don't think that there is a tethering limit on the "Always on" goodybag, when tethering one just gets affected by the speed reduction, as if one was using one's phone.

EDIT no restriction is mentioned here https://giffgaff.com/help/articles/can-i-tether-from-my-phone

mumbaiwala

jfc1951 My iPhone which I have giffgaff on was updated to iOS 13. I use the data on there to tether to my Android (which I don’t have data on) to use as my work phone.

jfc1951

mumbaiwala

Ah, thanks, sorry I have no advice to offer but it's now clear what your set-up is.

mumbaiwala

germansheppard234 I have tried forgetting the devices and re-tethering them as ‘new’ yet it is still not allowing me to use any mobile data on the tethered device.

germansheppard234

mumbaiwala have tried forgetting the devices and re-tethering them as ‘new’ yet it is still not allowing

Its happened to me in past and i dont no if u tryed to turn off device as in power off the one u want to tether to then turn on hotspot on devise u r tethering with then turn on other device
That as worked for me

germansheppard234

mumbaiwala
I see u use iphone make sure bluetooth and wifi is on
Password on iphone to tether click on it then complete password will appear
If u dont click on it only part of password is visible
Dont no if that applys on all iphone but one wife as u have to do that