After waiting for 5 days for my free sim to arrive, I went and bought one at Sainsburys with £10 and 3 gig. This went to nothing in about 1 hour. I then topped up with the £25 unlimited data about 2 hours ago. No no internet. Help please...
kev25519 Hello.
Restart your mobile.
https://community.giffgaff.com/t5/Settings-for-your-device/Internet-and-MMS-settings-APN-guide/ta-p/3489121
https://giffgaff.com/support/calls-and-internet/coverage-signal Manual roam guide. http://is.gd/manualroam
kev25519
Remember topping up does not automatically give a goody bags allowance you must exchange that credit for goody bag via here
buy from credit
https://community.giffgaff.com/t5/Solve-your-questions/Can-I-buy-a-goodybag-with-my-existing-credit/ta-p/4101025
or call 43430 option two and follow prompts given to exchange credit/voucher for goody bag
also make sure recurring payments are switched of here
http://giffgaff.com/profile/payment-details
If you didn't then pay as you go rates apply at 15p per min for UK calls 5p per text in UK8p per call to voicemail 5p per megabyte data usage in UK twenty five pounds would give approximately 500megabytes usage on pay as you go compared to 40gigs on the always on goody bags as shown here
guide to always on https://community.giffgaff.com/t5/Using-giffgaff/Guide-to-the-25-Always-On-goodybag/ta-p/17070641 Also please take a look at the traffic flow policy here https://community.giffgaff.com/t5/Learning-and-giffgaffer-articles/Traffic-Flow-Policy/ta-p/12999304
kev25519 if you remove them reinsert sim, this often helps too... Check coverage here for issues
Http://giffgaff.com/coverage-and-service
Check your order history@kev25519#35095705 http://giffgaff.com/orders/history
Was it Goodybag or Airtime?
Text PLAN to 43430 What useage comes bk
