New SIM

brichapman1

I've lost my phone. I've bought a new giffgaff SIM card and topped it up to activate it. How can I transfer my old phone number and account to this new SIM. Do I need A PAC code from you? And will I still keep the £20 I've just topped up?

natty88

brichapman1 what you should of done was not topped up and used this link to

sim swap please follow this guide to swap current number to new SIM card sim swap

http://community.giffgaff.com/t5/giffgaff-Top-Tips/How-to-use-SIM-Swap/td-p/6885194

please remember sim swaps cannot be done between 9.30pm and 4.30am
also remember to restart phone after approximately 30mins

if you don't have a spare SIM pop into likes of pound land pound stretchers Tesco asda Sainsbury Argos Iceland heron foods Co up or Mc colls buy new 3in1 SIM from around 79p then follow SIM swap link given

What you can do is inquire click nearest topic to activations use box provided and explain given your full name and address the activation code of new sim card the method of payment and how much plus the mobile number and you old mobile number and one you want to keep they may be able to assist but it's not a guarantee

contact the agents

https://community.giffgaff.com/t5/using-giffgaff/when-to-contact-an-agent/ta-p/9114714

remember allow from a few hours up to a maximum time of 24hrs for agents replies which will show here when logged into your account

http://giffgaff.com/support/questions

Remember agents work from 8am until 11pm daily

bladerunner929

brichapman1 hi once you've activated the sim you are unable to transfer your old account to it, what you need to do and should've done was a sim swap

https://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084

You will need a new unactivated sim for this, you can also cancel the new sim you've just activated and receive a refund under the 14 day cooling period

https://giffgaff.com/support/about-giffgaff/right-to-cancel

Hopefully you weren't able to activate the new sim on your old account as this would cause issues, if you have then you will need to contact an agent here

https://support2.giffgaff.com/app/ask/

kupur

brichapman1 Did you reported your sim lost?

bentnose

brichapman1
A lot of people seem to be talking about SIM Swap, but did you know that there's a separate process for ordering a SIM? It allows a SIM to be blocked immediately and a replacement sent out, to use when a SIM has been lost or stolen and you don't want it to be used.

You can find it at https://giffgaff.com/support/lost - have a look, but don't use it unless you're prepared to be without service until you get the replacement through 🙂 It comes first-class, so it's pretty quick, and it cancels the SIM that someone currently has. It's something that if used by accident to order another SIM, could cause the situation is OP is in (although they seem to have discovered it's a different fault).
you can cancel your top up here
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-purchase/

netfax

brichapman1 Unfortunately, once you have activated a new SIM, you cannot transfer another giffgaff number to it.

You should've done a SIM swap instead.

With regard to the SIM that you've just activated, please raise a case with an agent under the 14 days cancellation policy to get your money back.

Then, get a new unactivated SIM card and perform a SIM swap on it. SIM swap instructions. Thanks.