Its usually a case of the settings reverting back to o2 so you need to edit or delete them and to input the below setup for it to work.
• Turn Wifi Off
• On your mobile / device -
Set your data connection to 3G only,
Step 1. Delete the original internet / Apn / data settings or whatever there showing now,
Step 2. Internet Whilst Abroad:
Go in to your settings and mobile networks or data networks / profiles and input the settings below once you find the menu with the APN and all the other stuff (such as below)
⚬ APN. giffgaff.com
⚬ Username. giffgaff
⚬ Password. Leave Blank
Power Off your phone for a minute and then turn back On and that should / should of worked.
⚬ Auto Roaming is set as default so its set to work automatically otherwise you can make sure its enabled here: https://giffgaff.com/profile/details
⚬ Next: Go in to your phone settings and click on carrier / carriers , then turn it on or make sure its set to Auto. This will help to connect to a network once out the UK.
If its still not working, >
- Change the setting from national roaming to national and international (if you have this setting)
( IMPORTANT )
- Make sure the internet “Profile” is set to giffgaff and not o2
( Finally, if its still not working ) >>
This helped a member a while back via the link below and its also helped a lot more members as well.
No internet / data abroad: >>
Check this out: https://community.giffgaff.com/t5/Help-Support/3g-not-working-in-Spain/m-p/20676867#M7513875
Key info for roaming in the EU and selected destinations - (Important Links)
⚬ - https://community.giffgaff.com/t5/Using-giffgaff/Key-info-for-roaming-in-the-EU-and-selected-destinations/ta-p/20408053?device-view=mobile&utm_source=iphone-appv2&utm_medium=App&utm_campaign=iphoneapp&nav=no
⚬ - https://community.giffgaff.com/t5/Announcements/Take-your-goodybag-on-holiday-with-inclusive-EU-roaming/td-p/20324908
⚬ - Fair use guidelines: https://community.giffgaff.com/t5/Using-giffgaff/Using-your-mobile-abroad/ta-p/3522931#section3Content
⚬ - Also, a full on giffgaff guide to roaming/using your phone outside the UK: https://community.giffgaff.com/t5/Using-giffgaff/Using-your-mobile-abroad/ta-p/3522931