Data not working on black view phones in italy

codroipo

Just landed in Italy, first time with the bv600s now with the bv9500
No data.
I restarted the phone
No data
I tried turning on/off data and airplane mod
No data
Tried manually connecting
On some like, wind, it says already registered
Still no data
Trying to manually connect to other network: it fails to connect.
I'm pretty <censored> because this is the second time it has happened.

Leaving me effectively unable to communicate.

Need help to fix this ASAP
Please, accessing the Internet from friend phone

bigdaveuk

codroipo
Is your phone on 02?
Have you try to turn airplane mode on and off

natty88

codroipo try all that applies to you here if sim was activated outside UK you'll get 14days Grace of usage on goody bags if used in UK for a few weeks before going overseas you'll get this

Remember you only get 63 days maximum usage on goody bags roaming within any 4-month period.

Try this handy guide to using giffgaff overseas.

Make sure you have a live goody bag or credit allowance left via here - https://giffgaff.com/dashboard

Double check roaming is enabled via here - https://giffgaff.com/profile/details#rlah

Make sure all toggles relating to roaming are set to ON - https://giffgaff.com/call-services

Try what's called a manual roam as explained here - https://community.giffgaff.com/t5/Using-giffgaff/How-to-perform-a-Manual-Roam/ta-p/4871794
And click on the TIM NETWORK from list shown
Check this guide to using giffgaff overseas - http://community.giffgaff.com/t5/Using-giffgaff/Using-your-mobile-abroad/ta-p/3522931

Double check your settings APN settings in this guide -settings try here please

https://community.giffgaff.com/t5/Settings-for-your-device/Internet-and-MMS-settings-APN-guide/ta-p/3489121/

manual settings could you try this guide via your mobile data settings an select add new apn or edit a prestored one EG 02 then enter these Connection Name: giffgaff
APN: giffgaff.com
Proxy: Not set
Port: Not Set
Username: giffgaff
Password: [leave blank]
Server: Not set
MMSC: http://mmsc.media messaging.co.uk:8 002
MMS proxy: 82.132.254.1
MMS port: 8080
MCC: 234
MNC: 10
Authentication Type:"PAP or CHAP"
APN type: default,supl,mms
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: IMSI
MVNO value: 23410x also remember to click save once you have entered these setting an restart phone

Check out the fair usage guide - https://giffgaff.com/fair-usage-while-roaming

djbonner07

codroipo >>>

Its usually a case of the settings reverting back to o2 so you need to edit or delete them and to input the below setup for it to work.

• Turn Wifi Off
• On your mobile / device -
Set your data connection to 3G only,

Step 1. Delete the original internet / Apn / data settings or whatever there showing now,

Then: >>>

Step 2. Internet Whilst Abroad:

Go in to your settings and mobile networks or data networks / profiles and input the settings below once you find the menu with the APN and all the other stuff (such as below)

⚬ APN. giffgaff.com
⚬ Username. giffgaff
⚬ Password. Leave Blank

Power Off your phone for a minute and then turn back On and that should / should of worked.

Also,

⚬ Auto Roaming is set as default so its set to work automatically otherwise you can make sure its enabled here: https://giffgaff.com/profile/details

⚬ Next: Go in to your phone settings and click on carrier / carriers , then turn it on or make sure its set to Auto. This will help to connect to a network once out the UK.

If its still not working, >

(Some Handsets)

Change the setting from national roaming to national and international (if you have this setting)

( IMPORTANT )

Make sure the internet “Profile” is set to giffgaff and not o2

( Finally, if its still not working ) >>

This helped a member a while back via the link below and its also helped a lot more members as well.

No internet / data abroad: >>

Check this out: https://community.giffgaff.com/t5/Help-Support/3g-not-working-in-Spain/m-p/20676867#M7513875

Also,

Key info for roaming in the EU and selected destinations - (Important Links)

⚬ - https://community.giffgaff.com/t5/Using-giffgaff/Key-info-for-roaming-in-the-EU-and-selected-destinations/ta-p/20408053?device-view=mobile&utm_source=iphone-appv2&utm_medium=App&utm_campaign=iphoneapp&nav=no

⚬ - https://community.giffgaff.com/t5/Announcements/Take-your-goodybag-on-holiday-with-inclusive-EU-roaming/td-p/20324908

⚬ - Fair use guidelines: https://community.giffgaff.com/t5/Using-giffgaff/Using-your-mobile-abroad/ta-p/3522931#section3Content

⚬ - Also, a full on giffgaff guide to roaming/using your phone outside the UK: https://community.giffgaff.com/t5/Using-giffgaff/Using-your-mobile-abroad/ta-p/3522931

jfc1951

codroipo

If calls and texts are working OK from your goodybag, then you are recognised as being eligible to use goodybag allowances in other EU and EEA countries.

In that case, the issue with being unable to use Mobile Data is either a phone settings or a local service issue.

I see that you have checked your account Call Settings and that you have tried connecting to another network to see if that helps, which would seem to rule out a local service problem.

As to the phone settings, check that:

Mobile Data is turned ON, it probably will be if you are expecting to use data
Data Roaming is turned ON, it is usually OFF by default
You have the correct APN settings which, from https://giffgaff.com/help/articles/internet-apn-settings-guide should be:

APN: giffgaff.com
Username: giffgaff
Password: {Leave Blank}
Proxy: {Leave Blank}
MCC: 234
MNC: 10
Make sure not to confuse "proxy" and "MMS proxy". The first one must be left blank and the value for MMS Proxy is 82.132.254.1

If you have had to make any changes, save them and restart your phone.

codroipo

bigdaveuk
Yes, first thing I did. On and off several times and also turning on and off the data

mrbergstrom1967

Good Afternoon @codroipo

Do you have the roaming enabled on your account https://giffgaff.com/call-services and on your phone

codroipo

mrbergstrom1967
Yes all enabled

codroipo

Hi everyone,

Thank you for the kind reply.
I will look into your suggestions shortly and I hope this issue will be solved ASAP. I simply can not communicate effectively right now.

The point is, why the same very simcard and the same very phone number have data with no issues when using it with my old iPhone 5 (not with me atm)

This makes me think that this must be a carrier problem and not a mobile issue (why the same simcard would work on an iPhone and not on a blackview? Regarding data)

sheppola

codroipo Hi everyone,

Thank you for the kind reply.
I will look into your suggestions shortly and I hope this issue will be solved ASAP. I simply can not communicate effectively right now.

The point is, why the same very simcard and the same very phone number have data with no issues when using it with my old iPhone 5 (not with me atm)

This makes me think that this must be a carrier problem and not a mobile issue (why the same simcard would work on an iPhone and not on a blackview? Regarding data)

In the phone's Network settings try changing from 4G/LTE to 3G and restart the phone/s.

codroipo

djbonner07

hi, I did as you suggested and although very slow (I believe it's because of the location I am in) it seems data came back.

I will have to test it in an area where there is better coverage.
problems haven't ended yet.

i'm very grateful for your help! Now I'm off figuring out why even though the password of my friend's wifi is correct, my blackview bv9500 is refusing to connect because it's telling me "password not correct"

the thing is.. the password IS correct

freezing77

codroipo I would use the forget option for the "network" and then try to reconnect.

codroipo

freezing77 apart from the fact that the network was never saved on the BV9500

i did try that.
nothig.
I get: "could not connect to wifi network "
check password and try again.

I have do that..
many, many times tonight.
YET on my friend phone, wifi works........ (I'm using his phone to post over here)