Unable to reset password and my order missing.

My order has not arrived and when I try to reset my passowrd no email arrives. Please address immediately.

Unacceptable. Cannot reset password and order has not arrived.

spdickenson Hi there - please use the link below to contact an agent who will look into this for you.

In the meantime however if you have purchased a goody bag restart you phone to see if that resets your account.

Please note that agents can take up to 24 hours to reply however are often quicker, you can see their response on the following link……..

johna002 Can someone please call me, this is unbelievably bad customer service.

spdickenson
Hi, is it a phone order or goodybag purchase?

Could you look through your emails received from giffgaff to see if you can spot another username mentioned within it

Have you tried inputting your email address as well as your username here
Http://giffgaff.com/support/lost-password

Have you checked your spam list?

scott41354 -no email comes through when I reset password. It was a phone ordedr with goody bag.

spdickenson
what day and time did you place the order?
Was it purchsed outright or did you buy it with a loan?

Did you receive an email from giffgaff When registering a username?

spdickenson Can you please respond.

Yes I received an email confirming my user name is scott41354

spdickenson
and you've tried submitting both your username AND email here
Http://giffgaff.com/support/lost-password

What day and time did you place the phone order?
Was it purchsed outright or did you set up a loan?