Thread scrubber doesn't work properly on one post

endorphin

When logged out of giffgaff the thread scrubber on this thread https://community.giffgaff.com/d/33008756-changes-to-numbers-starting-070-on-1-october-2019/ behaves erratically. I've noticed:

clicking "latest post" doesn't work as it should or just loads black lines
dragging the scrubber a large 'distance" only moves the display a few posts or loads black lines.

However it works totally fine when you are logged in!? UPDATE: not all the time!

Seen on Windows 10 PC using Chrome, Firefox and Edge. Seen on Android 9.0 Tablet on Firefox.

guy_ow

endorphin Funnily enough this happens to me whilst logged in and not logged in, tried with Chrome (logged in) and FF (not logged in).

Interesting find that one @endorphin, one the likes of @alex_w or @ianmorland can hopefully explain as I'm stumped.

germansheppard234

endorphin got same problem on LG PHONE

ianmorland

endorphin Thanks for raising this. After some initial investigation, it seems there are a handful of threads also showing this behaviour.

I've logged the issue and we'll look further into it 🙂

extreme_one

I get the black lines even when I'm logged in.

Is it an image-heavy thread by any chance?

endorphin

extreme_one Is it an image-heavy thread by any chance?

Not really. I got the black lines when logged in just now too! 😮

pamfletch

guy_ow I think it’s because the new platform doesn’t load everything at first but has to catch up....maybe?😳

endorphin

guy_ow Interesting find that one

I think it might have something to do with that thread having been moved from Tips to Contribute, but I'm just guessing.

guy_ow

pamfletch I'm not so sure that is the issue here, as it does appear to be ok on other threads I've just peeked at.

@endorphin - hmmm it's a definite possibility, however it was moved 11-13 days ago, and I know I've not had problems with it before. Wonder if perhaps the BA has caused something, maybe tied into the move? not sure really.

endorphin

guy_ow Wonder if perhaps the BA has caused something, maybe tied into the move?

Where's Sherlock Holmes when you need him!? 😃

pamfletch

guy_ow I keep getting the red banner saying something went wrong, this appears most posts but when I hit the x it disappears, is this normal for this platform?😳

i_am_sy

endorphin

It seems to work fine for me once everything is seen as read, until then it had the issue.

I wonder if there's a soft deleted post at the end of the thread or somewhere in it, they seem to cause issues with the numbering ect.

endorphin

i_am_sy I've just gone to the first post in that thread and clicked "Latest post" - all I get is pulsing black bars. Note that thread only has 61 posts, there are longer threads that don't exhibit this problem so I think there's a particular problem with that thread but what I don't know.

The black lines are still pulsing in the time it's taken me to type this response! 😮

i_am_sy

endorphin

I don't know, I'd say it broken like

endorphin

i_am_sy It did that for me until I'd marked the thread as read,

More clues for Sherlock/Alex/Ian ! 🙂

i_am_sy

endorphin

Yeah except I went back and it broke again hence my edit above 😛

endorphin

i_am_sy it definitely is a thread that doesn't want to be scrubbed! 😃

guy_ow

Yep still not scrubbing right to me, definitely an odd one here 😖

@pamfletch - i haven't seen one myself in a while now, daft as it sound have you tried clearing your browsers cache and cookies, and logging in again (not going to say it will fix it, but never hurts to try)

pamfletch

guy_ow funny you should say that about the cache, it didn’t work but I’ll just keep hitting the x spot. Thanks for your thoughts on this.🤗

brulaw

Iv'e been getting the same glitches , the pulsing black lines on quite a few threads , and the red X pop up about 50 % of the time when giving responses .

pamfletch

brulaw so I’m not alone!🤗

endorphin

germansheppard234 got same problem on LG PHONE

It's probably an issue with that particular thread rather than with anyone's client.