Won't turn on

sued60

I'm trying to return my phone for repair as it won't turn on. All going well but Ok m told I have to deactivate 'find my phone' and cancel password or code. I can't do either as can't get in my phone and it won't let me go any further in the returns screen till Ie don't want t. Any ideas please

alexmgg2

sued60 I'm trying to return my phone for repair as it won't turn on. All going well but Ok m told I have to deactivate 'find my phone' and cancel password or code. I can't do either as can't get in my phone and it won't let me go any further in the returns screen till Ie don't want t. Any ideas please

You should be able to deactivate a "find my phone" sytem via the manufacturer's or google website, as appropriate. Just include a note with the phone explaining the problem.

HTH

sued60

Thank you for replying, will try that.

dez_d

sued60 I managed to find this guide for you but it will need to be done from Apple's website. You will need to erase it but they it probably the best course of action anyway.
https://support.apple.com/en-gb/guide/icloud/mmfc0eeddd/icloud

sued60

Thank you so much, will try that.