I wanted to buy a goodybag for £10 but have ended up with £10 airtime credit as well which I don’t want, can I get this money back?
brendanscott For refunds please speak to an agent using this link below:
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...
Can take up to 24 hrs for a response.
You can find agent replies under the “Messages From Agents” box on your “My giffgaff” page or to gain access to the page please follow this link https://giffgaff.com/support/questions
brendanscott If you have bought credit top-up in error and would like to request a refund, please raise an agent case and they'll get back to you about it within 24 hours.
Agent replies can be viewed on your dashboard. Thanks.
brendanscott
You could get it back by contacting an agent and they will get back to you within 24 hours.
Or just go to giffgaff goodybags and buy another £10 goodybag, when you do choose to pay from airtime credit, it will actually queue it for when your current one runs out 🙂
brendanscott giffgaff are not obliged to return credit but if its a mistake agents can be pretty understanding contact an agent on this link https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-purchase/form/ hopefully they will get onto your problem soon as possible for replies from agents https://giffgaff.com/support/questions
Hello, have you bought 1 goody bag and £10 airtime credit? Are you sure you haven't bought 2X goody bags? This is a common occurance if you have.
