Double Payment

bryantr

I purchased a £10.00 goody bag half an hour ago 'ish from the balance of my PAYG account that had a credit balance of £11.35.
In addition you have also debited my bank card £10.00. That payment has not been authorised therefore please immediately refund my card account with that amount. Thank you.
BryanTR

steve37240

bryantr For refunds please speak to an agent using this link below:

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...

Can take up to 24 hrs for a response.

You can find agent replies under the “Messages From Agents” box on your “My giffgaff” page or to gain access to the page please follow this link https://giffgaff.com/support/questions

gizmo420

bryantr

Hi for overcharging you need to speak to a giffgaff agent for refund issues and they will look into this for you

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-overcharging/form/

Please allow up to 24 hours for a reply, but it is normally faster than that

Replies will go here

https://giffgaff.com/support/questions

tazzy19

bryantr
Did you select 'pay with balance' at the payment stage?
Please contact an agent here to request a refund to your card account

Refunds will take 5 working days to be credited and appear in your bank account

Agents will reply here https://giffgaff.com/support/questions

netfax

bryantr If you have been charged twice for the same goodybag, please raise an agent case about your payment overcharging and they’ll look into it for you.

Please allow 24 hours for an agent to reply (average response time is around 6 hours - agents work until 11pm). Agent replies can be viewed on the messages section of your dashboard. Thanks.

bryantr

netfax

tazzy19

bryantr

I selected 'Pay with balance.' that was a current PAYG balance. I have raised my concern with an agent and have requested a refund, thanks.

karenyates

bryantr
Did you also have your goodybag set to recur?