hashm79
There are two common 'overpayment' problems
Check your order history to see which applies https://giffgaff.com/orders/history
If you've bought 2 goodybags, the second will be queued, you can cancel the second yourself if it has been over 24hrs, go to https://giffgaff.com/orders/history , and open up 'next goodybag'. Just click the button and it'll cancel, or, leave it to start in a month when the current one expires
Or if a top up then contact an agent https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-purchase/form/ and explain you need a refund
Refunds will take 5 working days to be credited and appear in your bank account
Agents will reply here https://giffgaff.com/support/questions
