How to kudo someone who has helped via pm

newcrazymember2018

Hi, everyone, I have been wondering if there should be a way to reward someone who has been very helpful via private message. Sometimes another giffgaff member might give a great answer to a question but they may have took the time to message a person privately.

i_am_sy

newcrazymember2018

The best answer should be marked as Best Answer, as that has an impact on payback it probably does a good job as it is.

You can also react to posts as well with a thumbs up ect. I'm not sure members want too many more private messages ect unless they are needed, tends to get cluttered as it is, and they can always say things in the thread.

germansheppard234

newcrazymember2018 give them thumbs up or one of. emojys like on forum
I refer members back to forum i only take. Question replys there to be fair to everyone who took trouble to reply

timwilliams25

newcrazymember2018

If somebody pm you a cracking solution, then personally I would post that solution in your thread, crediting the member and then select that post (you have created) as the best answer. Best answers are for other members to resolve issues, so this way, other members may benefit.

allan1954

newcrazymember2018 Hi, everyone, I have been wondering if there should be a way to reward someone who has been very helpful via private message. Sometimes another giffgaff member might give a great answer to a question but they may have took the time to message a person privately.

This can be done now reward with emoji.

pw6049

timwilliams25 you can kudos in the reply in the pm section I've just had a look.

haridus

@newcrazymember2018
timwilliams25 If somebody pm you a cracking solution, then personally I would post that solution in your thread, crediting the member and then select that post (you have created) as the best answer. Best answers are for other members to resolve issues, so this way, other members may benefit.

Wouldn't it be better and fairer to get the other member to post their solution in the thread and then select their post as best answer so that they get the recognition and payback they deserve?

mcilwraith

i dont think there is a best answer to this
although ive helped many members through pms ive also directed them to the help and support forums
when the buddy system was on trial i was answering around 10 pms a day
sometimes more