| Service | Status |
|---|
| Ask An Agent responses to members | ✅Resolved |
| Community access | ✅Available |
| Calls, texts & data | ✅Available |
Summary
We experienced a short issue with our agents IT systems earlier this morning between 8:40am- 10:43am on the 12th October 2019. This meant that members may have experienced a slight delay receiving a responses from our agents, this issue has now been resolved and our agents are working hard to respond to members as quickly as possible.
Most Recent Update – 11:04 12th October 2019
Hi folks,
We experienced a short issue with our agents IT systems earlier this morning between 8:40am- 10:43am on the 12th October 2019. This meant that members may have experienced a slight delay receiving a responses from our agents, this issue has now been resolved and our agents are working hard to respond to members as quickly as possible.
We apologise for any inconvenience this may have caused and thank members for their patience.
Regards
Paul
Update History
Most Recent Update – 11:04 12th October 2019
Hi folks,
We experienced a short issue with our agents IT systems earlier this morning between 8:40am- 10:43am on the 12th October 2019. This meant that members may have experienced a slight delay receiving a responses from our agents, this issue has now been resolved and our agents are working hard to respond to members as quickly as possible.
We apologise for any inconvenience this may have caused and thank members for their patience.
Regards
Paul
Most Recent Update – 10:10 12th October 2019
Hi folks,
We are currently experiencing an issue with our agents messaging system. This means that members may experience a delay receiving a responses from our agents.
Members can first try the community and post a help request here -
It might be possible to resolve your issue without any agent involvement.
We currently have a splash screen informing members of the situation here - https://support2.giffgaff.com/app/ask/
We are very sorry for the inconvenience this is causing and your patience is appreciated at this time.
Regards
Dez
