Goodybag return and pay as you go

ihsaa93

i_am_sy I I need help

i_am_sy

ihsaa93

How can I help?

mufc2011

ihsaa93 I need help

https://giffgaff.com/help/articles/when-should-i-contact-an-agent

https://giffgaff.com/help/articles/can-i-call-giffgaff

lewismith171

ihsaa93 hi, we help if you tell what’s wrong?

Unfortunately, giffgaff does not offer telephone based customer support. Their support system is online (on the internet) only.

Please remember that it can take up to 24 hours for the Agents to reply you can contact them here

https://giffgaff.com/support/questions

karlie12

ihsaa93 hello,
im more than happy to help you.
Please could you explain in more detail of how I can help?
Thank you

ihsaa93

I have activated my SIM card and bought a goody bag by accident I have cancelled it and I’m wondering how do I get my money back I can’t find a calling line for help and it’s really frustrating. I want to buy a pay as you go pack.

natty88

ihsaa93 if you've cancelled the goody bag it will be refunded via method you top up with example if used card payment it's paid back into your bank but allow up to 5working days for it to show

i_am_sy

ihsaa93

Ok no worries, welcome to giffgaff, your SIM will take upto 24 hours to fully activate and get going anyway, in that time you just need to drop the agents a message and they will sort it out for you.

It will take them upto 24 hours to respond, so please don't use your SIM until they have sorted it out for you, you just need to ask that they convert it to credit instead.

You will now pay 15p per minute, 5p per text or MB of data.

ihsaa93

natty88 how do I cancel a goody bag

natty88

ihsaa93 if wish to cancel goody bag as long as it's not live you can do yourself here

https://giffgaff.com/dashboard/

Look for cancel next goody bag as shown here

If that don't work you'll need to

please inquire with agents here

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-overcharging/form/

allow up to a maximum of 24hrs for replies although usual time frame is 3to5 hrs

replies will show here when logged into your account

https://giffgaff.com/support/questions

Agents start work at 8am until 11pm daily

ihsaa93

It says active but my data and text is not working I bought the £10 goodybag

natty88

ihsaa93 can you please check your full postcode here for any network issues

https://giffgaff.com/coverage-and-service

if shows none please
try a manual roam as explained here

https://giffgaff.com/help/articles/how-to-perform-a-manual-roam

or try a soft reset by holding down the power button and volume up and down button at same time until phone reboots it's self

or try switching to 3g only via network settings often improves signal again

Also double check your settings against these ones

https://giffgaff.com/help/articles/internet-apn-settings-guide

Or manual settings could you try this guide via your mobile data settings an select add new apn or edit a prestored one EG 02 then enter these Connection Name: giffgaff
APN: giffgaff.com
Proxy: Not set
Port: Not Set
Username: giffgaff
Password: [leave blank]
Server: Not set
MMSC: http://mmsc.media messaging.co.uk:8 002
MMS proxy: 82.132.254.1
MMS port: 8080
MCC: 234
MNC: 10
Authentication Type:"PAP or CHAP"
APN type: default,supl,mms
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: IMSI
MVNO value: 23410x also remember to click save once you have entered these setting an restart phone

bigfra43

The goody bag is much better value than just using up your credit.

ihsaa93

karlie12 I purchased the wrong goody bag and I want to know how to get a refund

ihsaa93

karlie12 ihsaa93 the goodybag is active.

karlie12

ihsaa93 good morning, as the goodybag is active I’m not sure you will be able to get a refund

tazzy19

ihsaa93
I'm sorry but as the goodybag is active then it cannot be cancelled