Top-up Issue

hi . every time i top up. you guys take £5.00 from my account.why are you taking every time money from me. please reply ASAP?

gulat68 hi . every time i top up. you guys take £5.00 from my account.why are you taking every time money from me. please reply ASAP?

Hi gulat68 giffgaff won't take your money without you instructing them.

Check you haven't got auto topup and or auto RECUR turned ON on any of your accounts.

If all are off on all accounts, then raise a ticket with an agent to investigate. They will know exactly where your credit went.

They will respond within 24hrs.

Check for reply from agents using link below
https://giffgaff.com/support/questions

gulat68 you guys take £5.00 from my account

£5 is not a recognisable amount.
The minimum amount giffgaff deduct is £6?

Sounds very much like you are subscribed to payforit.

Or check incoming texts for a £5 receipt and reply STOP to the 5 digit number, texts cost upto 10p

are you topping up with credit or a goody bag?

Giffgaffs minimum goody bag is 6 pounds,so it's not giffgaff taking the money if you had auto topup on.