No 4g

peegee100459

My partner in the same property can get 4g and they are on giffgaff but I cant I have a 4g sim what's wrong my phone is a samsung note 8

persco

peegee100459 My partner in the same property can get 4g and they are on giffgaff but I cant I have a 4g sim what's wrong my phone is a samsung note 8

Hi @peegee100459 Has it always been like that or just recently?

Doublecheck 4G is enabled on your phone and try manual roam. See here for instructions

http://community.giffgaff.com/t5/giffgaff-Top-Tips/manual-roam/m-p/3345471

If that doesn't work, turn your phone off, remove your sim altogether and wait a couple of seconds and put back in and switch it on again to see if it fixes it.

benjamin567

peegee100459 hi there,
it is possible that the antenna on your phone isn't as a powerful so unable to pick up the 4G signal.

what are your internet speeds?

deanm41345

peegee100459 My partner in the same property can get 4g and they are on giffgaff but I cant I have a 4g sim what's wrong my phone is a samsung note 8

https://community.giffgaff.com/t5/Solve-your-questions/How-can-I-check-that-my-device-is-4G-compatible/ta-p/16437085 giffgaff 4G info.

deanm41345

peegee100459 My partner in the same property can get 4g and they are on giffgaff but I cant I have a 4g sim what's wrong my phone is a samsung note 8

https://community.giffgaff.com/t5/Solve-your-questions/How-can-I-check-that-my-device-is-4G-compatible/ta-p/16437085 giffgaff 4G info.