Hi, I'm currently in Italy and I cannot connect to data. I have an R where it shows connection but no 3g or 4g. Roaming,data etc. are all active, but still unable to use data. Can you help?
aledommy Hi, which phone do you have? Can you make calls and send texts?
Call 43430 and press option 2 Do you hear that you have data remaining?
aledommy hi there,
perform a manual roam and switch between the different networks that are available and pick the one with the best signal. find out more here: https://giffgaff.com/help/articles/how-to-perform-a-manual-roam
a restart could help too
aledommy Hi, I'm currently in Italy and I cannot connect to data. I have an R where it shows connection but no 3g or 4g. Roaming,data etc. are all active, but still unable to use data. Can you help?
Open up the internet settings on your phone in the menu & insert
APN : giffgaff.com Username: giffgaff Password: Leave Blank
Using your Sim+Mobile abroad with giffgaff. https://community.giffgaff.com/t5/Using-giffgaff/Using-your-mobile-abroad/ta-p/3522931
Thanks for this, I checked and it was already filled in with all the details you suggested. What else could it be?
aledommy Could you answer the questions from my previous post, thanks
