Hi, are you currently in the UK or abroad?
Can you see your number, balance and goodybag here
Which phone do you have?
Do you see signal bars and a connection symbol
(3G, 4G, H, E, gprs)
From your phone keypad dial
Star 100 star 7 hash
And press call
Do the same with *100#
What word or words do you see on the phone screen?
Do you have another unactivated giffgaff sim card?