Good bag not working

tasnim66

Hi, I have an 8 pound good bag. Topped up almost a month ago, however it expires tomorrow and for a couple days, I havent been able to give or receive calls, texts and my data doesnt work.

benjamin567

tasnim66 hi there,

check how much is left in the goodybag here: https://giffgaff.com/dashboard

persco

tasnim66 Hi, I have an 8 pound good bag. Topped up almost a month ago, however it expires tomorrow and for a couple days, I havent been able to give or receive calls, texts and my data doesnt work.

Hi @tasnim66 Could be you have a network issue but first dial 43430 option 2 to check your goodybag status.

Then check link below for any ongoing issues with network in your area

https://giffgaff.com/coverage-and-service

Otherwise try rebooting your phone. It can be fixed that way sometimes. Or you can do a manual roam. See here for instructions

http://community.giffgaff.com/t5/giffgaff-Top-Tips/manual-roam/m-p/3345471

If that doesn't work, turn your phone off, remove your sim altogether and wait a couple of seconds and put back in and switch it on again to see if it fixes it.

tasnim66

benjamin567
Thanks for the quick reply. I know how much is left, but it's not working. Cant give or receive calls and texts and my data doesnt work at all

benjamin567

tasnim66 what is showing at the top of the phone? no service?

sloz

tasnim66
Hi, are you currently in the UK or abroad?

Can you see your number, balance and goodybag here
Http://giffgaff.com/dashboard

Which phone do you have?
Do you see signal bars and a connection symbol
(3G, 4G, H, E, gprs)

From your phone keypad dial
Star 100 star 7 hash
And press call
Do the same with *100#
What word or words do you see on the phone screen?

Do you have another unactivated giffgaff sim card?