Can't login

woody7770

Hi I can't lodin into my account as can't remember password I need to top?? Please help I have had to open a new account still not working

harrrrrry

woody7770

You can reset your password like this:

go to https://giffgaff.com/support/lost-password
if you don't have the old sim in a phone, choose the option to be notified by email
in the other box, enter either the phone number of the account you want to recover
wait for an email which will contain a password reset link

eddiehk6

woody7770

If you can’t remember your login details, go here: https://giffgaff.com/support/lost-password

Enter your mobile number in the field, and choose to send your password reset link by email.

You will need to remember and have access to the email address with which you registered the SIM to.

You can also text NAME and PASS to 43430 (in two separate messages) for free. Wait a few minutes and the replies will contain:

Your username
Your registered email address
A link to reset your password

The reply will be something like “The email address you used when you joined is …………………………... If you've forgotten your password click here to reset”

Once you are logged into your account, I recommend you simply setup your goodybag to automatically recur each month like a direct debit, so you don't have to worry.

jason1973tess

woody7770 reaset it by your mobile numder as your user name and then press reaset password

defraybo

woody7770
Hi can we get back to your first posted question. You say you have had to open another account and even that won't work.
So can we go through some questions 's and answersr to try to get a clear picture of your usage and issues You have been a member of giffgaff since 2018 so .
First question.
Have you been using the service with no problems until recently?
Second question.
When did you last top up your original account.

richybhoy36

woody7770 Hi text the word "pass" to 43430 .

karlie12

woody7770 hi please see the link below

https://giffgaff.com/support/lost-password

woody7770

harrrrrry it doesn't send the link??? Ave t tried numerous times, am fuming I have gave my number my name, when I last tipped up and how, plus what goody bag I bought, I've had enough it's driving me mad 😡 😡

woody7770

eddiehk6

I have done this 10 times and it won't send me the link to reset it by phone or email, I have even emailed the complaints email am fuming all I wanna do is top up my phone, I need it for my son

defraybo

If yu have the phone number then try to login with that. Just go to the login page and enter the phone number in the username box. Then click on forgot password you will then be sent a link to reset your password.

woody7770

I have done that but it doesn't send the email link to do it, am FUUUUMING!!! I have a disabled son and I need my phone all this because I have forgot my password cause it was fingerprint linked 😡 I need to change my password so I can top up, I've had to make this account to try n get help

eddiehk6

woody7770

When requesting the password reset, did you try to check all your email addresses, including all the junk email folders?

From your SIM, did you try texting:
NAME to 43430
PASS to 43430

Did you receive any reply?

If still no luck, then you'll have to ask an agent to reset your account: : https://support2.giffgaff.com/app/ask/

giffgaff agents usually answer within 4 hours, but may take up to 24 hours. Their replies can be read and responded to from here

Once you are logged into your account again, I recommend you setup your goodybag to automatically recur each month like a direct debit, so you don't have to worry.

defraybo

woody7770
Hi woody
I don't know if got your issue sorted but I have just picked up a little titbit in another post that may be related to your problem apparently the fingerprint login has not been included in the new giffgaff app.

jason1973tess

woody7770
Put your mobile number in the place over your username then press password reset then you will get a text message if you cannot yours your mobile phone put your simply card into a different mobile phone.
It's easy you can reset your password with email or phone number easy

woody7770

I have text that too and had no reply in a week all I want to do is top my phone up am so mad! Thsi is ridiculous they have all the info I have gave them, I've had to open this account to see if anyone can actually do it for me or send me the actual reset link not the one on ur comment

woody7770

Can u tell me how I can add my phone number to this account instead of activating new number?? So I can top up cause it will Not let me reset my password thanks

eddiehk6

woody7770

You cannot add your old number to this new account.

You have to get access to your old account to manage it.

If those password reset links do not work, then only a giffgaff agent can reset your account for you.

Please see this link: https://support2.giffgaff.com/app/ask/

Pick the category which matches your issue the closest then and submit. You'll be asked several security questions to prove the account is yours.

giffgaff agents usually answer within 4 hours, but may take up to 24 hours. Their replies can be read and responded to from here

woody7770

eddiehk6 I've have done alllllllll the reseting and it won't send me the next link to actually reset it, it's doing my head in!!! All I want is to change my password giffgaff is just so hard why don't they just have people u can actually talk to on phone to help u

defraybo yes my original account I have used for years absolutely fine, my account was fingerprint password, but my phone updated and deleted the app I topped up 12th of last month

woody7770

richybhoy36 Ave done that numerous times and no reply
😢

richybhoy36

woody7770 Sorry about that ! You could try this to see if it helps !https://giffgaff.com/support/lost-password

defraybo

woody7770
Again
When did you last top up the sim number connected with this username?

I do feel that you are trying to reactivate a number that has been recycled and is not now associated with your account. Pleae help us to confirm this or discount it by answering these simple questions.

woody7770

karlie12 I have done this hun numerous times and it doesn't send me the link, I've been trying to reset it by text and email, nothing

woody7770

defraybo I haven't changed my number for 5 years I topped up last month, I just opened this account to get help I haven't activated a new sim as I can't change my number