Refurbished phone

garycheesman

I have been with giffgaff for many years spending hard earned monies on goody bags, I now will be leaving as I have been treated disgusting & totally unfair, having purchased a refurbished phone costing some £500 on the understanding that I trade in my old iPhone 7 valued at £150 + £50 of my own monies as deposit, I have now been informed that giffgaff have not honoured quote of my old phone as they say they received my phone late after sending a sales pack to me for the second time as the first did not arrive.
I feel totally robbed & angry that I have tried to explain they are totally wrong to no avail hence as from next month I will no longer be with giffgaff absolutely disgusting service.

davidevans0000

garycheesman sorry to see you go good luck.

paul_d_

Morning garycheesman

Paul here from the giffgaff community team.

I'm so sorry to hear about your issue & totally understand how you must be feeling atm. What I have done for you today is ask our agents to have another look at your case, please keep a close eye on your agent messages here: https://giffgaff.com/support/questions

Hope your day gets a little better 🙂

Paul.

ellieclarke1989

garycheesman I am sorry to hear this has happened. It really doesn’t sound good at all. Hopefully giffgaff will resolve it for you

mikewhiteoliver

All you can do is vote with your feet, as they say.

garycheesman

mikewhiteoliver yeah your right & I'm most certainly doing that.

garycheesman

ellieclarke1989 hi, well basically this has been going on for around 3 weeks for some reason they just won't listen to what I'm saying, I guess they just wash their hands with it.