Why I Quit giffgaff

godzo54

fGaffnlinets
I have been with giffgaff for over 8 years now.. they used to be a great value little company.. but as with all little companies when they grow they change..and the greed for more and more profit kicks in..

I've grown weary of them throttling networks.. and fed up with their deceptively marketed so called £25 UNLIMITED ALWAYS ON tariff being very LIMITED and ALWAYS OFF...

Their reason is that once you hit a 40GB limit. (wait didn't they say it was unlimited?) they utterly murder your connection down to a 1980's dial up speed of 300kbs..

Technically this is in fact 'always on'.. but it's an utterly USELESS always on.. forget about Spotify and Youtube or managing your business social media.. I have multiple banking apps and security apps on my device that will not even launch at that speed..

In my case they throttled even further.. I was often down to 0.11kbs.. and even 0.00mbps. Seriously??

The 'Agents' solution to me was always buy yet more and more and more Goodybags..

For a 'heavy user'.. this can add up to £100 a month to stay connected.. and what on earth is a heavy user? (in this day and age with almost everything done online or streamed or a subscription service EVERYONE is a heavy user)

This is the 21st Century with 5G on our doorsteps.. and the average smartphone is no longer just a phone but a blistering supercomputer that people run their entire lives and businesses on.. I personally have over 320 apps on my device at least 50 of them being critical.. yet most will barely even launch with this constant giffgaff data strangulation..

I have found a provider £6 cheaper than GiffGaffs highest tariff that is truly unlimited in that they will not shut down my business and my entire life at the 40GB mark..

When high speed does work with giffgaff I can get up to 100mbps.. when giffgaff strangles me they don't just drop speed to say a functional 10mbps.. they kill it completely DEAD as you can see in my speed tests..

Sometimes those speeds are 0.00mbps...

So giffgaff I say to you farewell and adios.. time to move on.

germansheppard234

godzo54 Their reason is that once you hit a 40GB limit. (wait didn't they say it was unlimited?) they utterly murder your connection down to a 1980's dial up speed of 300kbs..

They dont say its unlimited that ended in 2015 its called always on and info is at side of goodybag to read before buying
Its a mistake many make interpretting always on as unlimited https://giffgaff.com/help/articles/what-does-always-on-mean

gizmo420

godzo54

I have been with giffgaff for over 8 years now.. they used to be a great value little company.. but as with all little companies when they grow they change..
..............................

I do not think giffgaff has ever offered that much data for so cheap before in that 8 years? And it is the best vale giffgaff has ever offered?

richybhoy36

godzo54 Hi it's not been unlimited data for years ! I'm glad you have found another provider suited to your needs ! I myself have over 200 apps on my handset and have no issues with giffgaff as I only need the £10 goodybag as I am mostly on WIFI in my house !

the_bookie

godzo54

Wish you all the best with your new
Network .

£20 for 40GB of data is great value
with giffgaff .

Though I would have thought that
Wi fi would be a real must for any
more than that if in business .

bigjack57

godzo54 it's a shame it hasn't worked out for you. The always on goodybag is admittedly confusing for lots of people and , although I haven't experience of using it , it seems that the fact it's always on isn't much good if it's barely useable for data after the 40GB used at "normal hours"

peter20233

godzo54 To be their its not algal what there doing because they have a small text at the bottom of the goody bag page but I can still see why you got so frustrated over it

varun1234

godzo54 which provider have you moved to?

stephenpperry

godzo54 you must have used a lot of data! Sorry to see you go though!

various_mm

godzo54

glad that you have found network that works for you

sorry giffgaff was not for you 🙁

danhamman

It's not unlimited data, and has not been marketed that way.

extreme_one

The Always On Goodybag is a bad product, poorly marketed and generates way too many complaints.

williamwalker

germansheppard234
The thing is they want you to think it's unlimited without using the legal word same with 3 all you can eat.
As for explaining always on.
Always On data
With Always On you get 40 GB of data at full 4G speed. After 40 GB of data used you'll experience a reduced data speed of 384kbps from 8am to midnight. You may notice that activities which require high amounts of data, like HD video streaming, will be slower.
That is a totally deceptive statement if not a lie.
It is impossible to stream anything at 384 kilobits nevermind HD video and what does slower mean streaming doesn't go slower.
No banking app will open.
The amount of bandwidth requiredwill depend on the quality of thestream. ... 500 Kbps – lowestrequired speed for streaming. 1.5 Mbps – recommended speed forquality viewing. 3 Mbps – StandardDefinition video. 5-8 Mbps – 720p and 1080p High Definition.

haridus

gizmo420 I do not think giffgaff has ever offered that much data for so cheap before in that 8 years? And it is the best vale giffgaff has ever offered?

As has been mentioned earlier in this thread there used to be unlimited data goodybags.

gizmo420

haridus

But It cost more ? Never been able to get so much data 40GB for so cheap before

gizmo420

haridus

Here are the goodybags today and at no point does it say you get Unlimited data

https://giffgaff.com/buy/goodybag

giffgaff used to offer Unlimited data and cap it at 20GB ?

giffgaff has never offered more then 40GB at full speed for so cheap

haridus

gizmo420 But It cost more ? Never been able to get so much data 40GB for so cheap before

Even allowing for inflation it didn't cost more.

davidevans0000

gizmo420 where have you moved to.

pw6049

gizmo420 have you moved to the three network if not who please.

haridus

gizmo420 Here are the goodybags today and at no point does it say you get Unlimited data

https://giffgaff.com/buy/goodybag

giffgaff used to offer Unlimited data and cap it at 20GB ?

giffgaff has never offered more then 40GB at full speed for so cheap

giffgaff used to offer unlimited data with no cap at 20GB.

giffgaff have previously offered more than 40GB at full speed and cheaper.

germansheppard234

williamwalker
Yes i no it suggests unlimited and really description should be clearly displayed under it not on a link

I have used it many times and could be my location but apps work ok and videos have played but not if hd but i only see short ones
However if i go 4 miles its total rubbish and only fit for slow browsing
So it seems to be good signal or not
Having said all that i think it should be say 60gb for £25 a fixed goodybag to stop complains

nefarius

I suspect, with the way unlimited is slowly being rolled out over all the networks, that it will eventually filter down to giffgaff and the always on goodybag will be a thing of the past.

rqt

" they utterly murder your connection down to a 1980's dial up speed of 300kbs.."

Clearly the statement of someone who never used dial up-in the 80's (very very few ever did).
Even in the mid to late 1990s 300kbps was a far away dream of unimaginable speed.

houndontheloose

rqt 56K Modems, those were the days! 😃