I need some help with a missed call

IS ANYONE HERE???????? ANSWER ME RIGHT NOW

alexiosgk · 2019-10-17T11:10:21+00:00

IS ANYONE HERE???????? ANSWER ME RIGHT NOW

I need some help with a missed call

alexiosgk

SOMEONE CALLED ME FOR A NEW VACANCY, MY PHONE CLOSED AND WHEN I OPENED UP AGAIN THE NUMBER DIDN'T SHOW ON CALLS! WHERE CAN I FIND HIS NUMBER. WHERE IS THE CUSTOMER SERVICE?

post edited by an educator

lmort57

alexiosgk was the number that called you maybe a withheld number? If it wasn't withheld then you should be able to see it within your phones call logs!

caro120

alexiosgk

they didn't say who they were? hope they get back.

odd not showing on call log, is that down to phone rather than network.. can you do 1471 on a mob, never thought of it.

lmort57

alexiosgk Hello, do you have a problem community Members can try and help you with? If so please explain in as much detail as possible so that we may help you?

alexiosgk

I DON'T KNOW WHAT IT WAS. I WANT YOU JUST FIND MY LAST CALL IS THIS POSSIBLE OR NO???

alexiosgk

IS SOMEONE EXPERT THERE? WHO CAN REALLY SOLVE PROBLEMS IMMEDIATELY AND DON'T DISCUSS VIA MESSAGES?

flaxvert

alexiosgk There are experts here and all communication is done online.
I'm sure the person will call you back if it was important.

giffgaff only hold outgoing calls and SMS info. If you're searching for incoming call or SMS records or the content of each call or SMS we can't help.

alexiosgk

pffff. They called me and then my phone suddenly turned off on it's own. When I turned it on again the number wasn't in recent calls.

flaxvert

That sounds like an issue with your phone, I would consider getting it fixed or replaced as it isn't fit for purpose.
Sorry we cannot help retrieve the number though.

alexiosgk

Go to your data and find which was the last call.
My number is phone number removed for privacy.
It's impossible that you can't help. We are in 2019. Man went to the moon and you can't find a call? Are you kidding?

alexiosgk

If you can't help me then who can? Xiaomi?

flaxvert

alexiosgk We can't help with phone issues, we deal with the network side of phones. You can certainly call Xiaomi, or even pop a question in their dedicated forum to see if anyone else has had a similar issue.

There is the app https://play.google.com/store/apps/details?id=com.mi.global.bbs&hl=en
And a website http://c.mi.com/forum.php

tazzy19

alexiosgk
If the number isn't in your received calls list, then it's likely to have been an unknown number. giffgaff don't keep records of individual incomiing calls and if it was an unknown number they couldn't trace it anyway

alexiosgk

Xiaomi's answer is this: It should still register with the system for the phone number.
Your network carrier should have the record of the phone number that called you.

alexiosgk

42 minutes and no answer. Thank you giffgaff thank you... I have never seen customer service like yours really. I am very disappointed with your company.

dez_d

hi again alexiosgk

If you have not already done so, could you create an agent case on this link - https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Managing-calls-texts-data-and-premium-rate-numbers/form/

Pass as much detail to the agent team as possible, such as the time of the call or anything else you feel is important. If the number was withheld then they won't be able to give you it but they might be able to tell you if it registered with the network.

Once you have made contact with the agents you can view and amend your open case here - https://www.giffgaff.com/support/questions

Regards
Dez

pzs360

Hi Alexio

Firstly - stop panicking
Secondly the community here is the first line for any questioning

What phone do you have?
I have 2 Android phones and sometimes when the device has rang the number hasn't appeared. The ringtone has sounded but all that was displayed was the home screen.
Both of my devices run Android 9 (stock ROMs)

Were they phone calls? You should find the number in the received or missed calls list
Or if the person rang on a service like WhatsApp that's where you might find the details

Or you could have been really unlucky and the number didn't register on the list if your device shut down unexpectedly.
Did the caller leave a voicemail? or they may have emailed you instead?