New Sim card - now phone has two phone numbers!!

shaley70

I got my teenage daughter a giffgaff sim card at Christmas and she got her PAK code and swapped. However, her phone now has two numbers - the giffgaff one and the previous one, and there doesn't seem to be any rhyme or reason as to which number her calls/texts and WhatsApps come through on!! Has anyone else had this and can advise? Thanks.

endorphin

shaley70 does you have an iPhone - if so please try this:

[OPTIONAL] Visit AppleID and verify that your apple ID is linked to your transferred number. Correct if necessary and save the changes.
Settings > FaceTime > FaceTime > OFF
Settings > Messages > iMessage > OFF
Settings > Phone > My Number > set to your desired number
Settings > Messages > Receive At > Phone
Settings > Messages > iMessage > ON
Settings > FaceTime > FaceTime > ON

danhamman

Is it an iPhone?

Try this:

Settings > FaceTime > FaceTime > OFF
Settings > Messages > iMessage > OFF
Settings > Messages > iMessage > ON

Your phone should now show your ported-in number, verify this has happened:

Settings > Messages > Receive At > Phone Settings > Phone > My Number
Settings > FaceTime > FaceTime > ON

Reboot and re-sync to iTunes