Refurbished phone came with bits missing

framkie

I just got a new phone from giffgaff and there are bits missing.

The phone came with no charger, no adapters, no headphones... etc, all that was included was just the phone and a usb cable.

Now I'm not an idiot so I understand that second hand items will come with things missing, and to be honest I don't really mind... except that the stylus pen was missing too.

Second hand or not, the pen is part of the phone body itself and you need it for normal phone operations - so you would expect it to be there.

How do I go about getting this sorted out? A replacement costs nearly £20.

defraybo

framkie
I's it a galaxy note.

germansheppard234

framkie refurbished phones all u get is usb cable that applys to any make bought it does state that .
When u sell a phone to them all they tell u to send is phone on its own so it would not be with it

nigelbrooks

framkie

You got exactly what I would have expected you to get.

All refurbished phones are clearly listed:

_"It comes in a giffgaff-branded box and only includes:

The phone
A data/charging cable 
A SIM key (if the phone requires it).

To save on unnecessary packaging, refurbished phones do not come with any other accessories such as a mains plug, user manual or headphones etc."_

If you are unhappy, you are free to return the phone for a full refund within 21 days of receipt.

danhamman

Blank box
Handset
Charger cable
Free SIM

Thats all you get

framkie

danhamman But isn't the stylus part of the handset?

danhamman

Yes, but a detachable part.
If the original owner has not returned the stylus - giffgaff will not go looking for one to replace it.

framkie

rqt

Are you sure there should be a stylus?. I haven't seen a phone with a stylus for about 10years.

framkie

rqt Samsung Galaxy Note phones come with a stylus, and you even need the stylus for some of the phones apps and features.

mrbergstrom1967

Good Afternoon @framkie

A refurbished phone comes in a plain box with a usb cable and a simcard.

framkie

defraybo Yeah, it's a Galaxy note 8

rqt

framkie
I'm surprised about this. About 15 years ago when pretty much all touch screens were resistive all phones & PDAs had styli (tablets weren't a thing then). Styli were almost universally unpopular & capacitive touch screens which could be used without styli were seen as a great advance. That a company like Samsung has managed to reintroduce them without getting howls of protest amazes me.

Apart from that, if you have received a phone that is missing what would appear to be an essential component you should return it (&giffgaff should up their game to ensure that parts such as styli are included with refurb phones)

defraybo

framkie then send it back as the phone is not complete the stylus is a part of the phone it is not an accessory.

danhamman

framkie

New ones do, yes.
This is second-hand.

framkie

Thanks for your input guys, I got a cheap on from ebay for a fiver

rebelyell

Glad you managed to get a stylus. I guess that giffgaff didn't realize that the stylus is an important feature on that phone and really it should have been included in my opinion.

For those saying that a stylus is some kind of outdated tech they perhaps don't realize that this isn't an old fashioned stylus but it's an advanced pressure sensitive stylus much like a Wacom pad on a PC.