I just got a new phone from giffgaff and there are bits missing.
The phone came with no charger, no adapters, no headphones... etc, all that was included was just the phone and a usb cable.
Now I'm not an idiot so I understand that second hand items will come with things missing, and to be honest I don't really mind... except that the stylus pen was missing too.
Second hand or not, the pen is part of the phone body itself and you need it for normal phone operations - so you would expect it to be there.
How do I go about getting this sorted out? A replacement costs nearly £20.