Unable to change my number

pkaea90

Hi giffgaff admin , i changed my number few days back but i didn’t like it so i want to change it one more time but i am unable to do so cos it says last change was on December 10,2019 that’s pathetic and very strange cos December has not yet arrived so i need urgent help, i even sent email but no one replied

natty88

pkaea90 leave until tomorrow and try as it's likely a system glitch and as you only changed it yesterday it's to early to allow another change yet

sloz

pkaea90
Hib, that's a well known glitch that sometimes occurs,
When you say you've sent an email, have you contacted an agent?
Here's the appropriate category
https://support2.giffgaff.com/app/ask/SIM-and-number/Changing-my-number/form/

Agents will take up to 24 hours to reply
its quite likely that they'll reply before the Stop working at 11pm
Check here
for replies
Http://giffgaff.com/support/questions

clikasarus

pkaea90

Welcome to giffgaff and the community

• remember Members can only change their number twice

(A third time requires you to ask a agent)

•This service is only available between hours of 4.30am and 9.30 pm here ⬇️

https://giffgaff.com/profile/details/getnumber

• One thing to keep in mind is that you will have to wait 24 hours before attempting to make a second change to your number.

https://giffgaff.com/help/articles/can-i-change-my-giffgaff-number

• Also here is a guide if you are receiving nuisance calls ⬇️

https://giffgaff.com/help/articles/im-getting-spam-calls-or-texts-what-can-i-do

hope this is helpful for you 👍🏻