Phone costs and customer service???

marchwitty

I would like to know the price given on the website isn't the price you pay when you go to pay. Excluding the goodybag. The phone was £30 dearer than advertised! I also find it add, I can't speak to anyone at all. Where is customer service??

danhamman

Which handset do you refer to? I will check it myself.
What prices did you see?

marchwitty

i_am_sy

marchwitty

Hi there, we the community are members like yourself and we in part provide the customer service for giffgaff, provideding the help and support side. and for account issues they have agents that you can message online.

Not sure what you mean by phone price, is it possible you looked at a device and selected a higher spec option when you went to purchase it?

bvbc

marchwitty Hi there
You could see helpful guide for buying phone here link https://giffgaff.com/help/articles/buying-a-giffgaff-phone

marchwitty

danhamman Hi Dan, the price as £279 iphone 7 refurbished "like new". As soon as you go to pay it goes up by £30, this is a gift for my granddaughter. I'm quite capable of reading and giving correct information. Had she not requested this service I would not use it.

marchwitty

i_am_sy Do you get paid for it? Are you given the correct information? As for "agents" how do you know they actually work for giffgaff? I find this service really unappealing.

i_am_sy

marchwitty the price as £279 iphone 7 refurbished "like new". As soon as you go to pay it goes up by £30,

If you would like to save some money the phones are available in "Excellent" in 128GB which can be had for £289 + £10 for a goodybag if you do not currently have a giffgaff SIM. Or in 32GB for £249 + £10.

If you want to pay for the phone monthly then it would be more expensive than those prices because you are taking it out as a loan so you would need to pay interest.

i_am_sy

marchwitty

Actually I works rather well, you pay less because there are less costs with call centres ect, and get better service as we are able to respond to any help requests within 90 seconds.

We get payback for supporting other members.

The community is self moderated to ensure the information is correct, it's rare anything is ever wrong but it it is it gets flagged and removed swiftly.

Agents are employed by FirstSource who are contracted by giffgaff to provide that service, they are indeed employees.

marchwitty

bvbc Thank you bvbc.

marchwitty

i_am_sy So Force Source is sub-contractor of giffgaff ..... You actually think this is better service? WOW! I've actually been with my current phone company for a long time and my service is excellent, I can actually speak to a human being, if I wish!

marchwitty

i_am_sy I really suggest you look on the website, but, I've paid for it in full. So read this from giffgaff https://giffgaff.com/mobile-phones/refurbished the first phone .... so now I can't read .... amazing!

i_am_sy

marchwitty

Ok it seems to be listed separately from the other options.

The £279 is for a 32GB which is out of stock.
The £309 is for a 128GB which is the only model in stock.

Hence if you would like one at the moment you Would need to purchase either the 128GB at £309 or look at the lower condition iPhone 7 which will be cheaper and also available in the 32GB option.

Yes FirstSource are outsourced customer support, in fact most networks and service providers outsource one way or another. If your not happy with how giffgaff operates then you are more than welcome to use another provider, the choice is entirely yours as to what you do buy I would suggest doing whatever you are comfortable with.

gvmhb

marchwitty
I don't know about or why the price difference, but I do agree with you that giffgaff customer service leaves a lot to be desired.
Unfortunately it's the way they operate and we're stuck with it unless we use another network 😰

giffin

Hi, of course you are welcome to remain with your current provider

marchwitty

gvmhb Fortunately it's not me who will be dealing with them, it will be my granddaughter. I bought the phone for. I'm happy with who I use, thankfully.