Using in Europe

kanai76

I have just started using giffgaff last week(12/10).
Can I use my mobile in Europe? Now I live in the UK and will travel to Croatia tomorrow.
I have heard that I need to use it at least two weeks or somthing....

eddiehk6

kanai76

Simply verify your giffgaff ‘Roaming Status’
Note this is a giffgaff account setting and not a phone setting.

Is it ON or OFF?

If your ‘Roaming Status’ is on, this means you can use your goodybag allowances in the EU and selected countries without additional charge, for up to 63 days in a 4 month period 😊

When you arrive, your giffgaff SIM should pick up signal automatically, and calls / texts should work. If your phone does not pick up signal, do a manual network search until it connects.

For mobile data abroad, you need ALL of the following phone settings. Check these before you travel:

giffgaff APN settings, see this guide
Data roaming turned on. Note this is a specific phone setting, usually turned off by default.
Mobile data turned on.

If your 'roaming status' is off, then you do not yet qualify.
You can still use your giffgaff SIM, but you'd have to purchase 'credit' and use your SIM on pay as you go basis
Purchase separate ‘credit’ here
And check the roaming charges
However if this is the case, then you'd likely be better off purchasing a local Croatian SIM card upon arrival

Have a good trip!

natty88

kanai76 try all that applies to you here please

If sim was activated outside UK you'll get 14days Grace of usage on goody bags

If sim was used for a few weeks in UK prior to going overseas you'll get this

Remember you only get 63 days maximum usage on goody bags roaming within any 4-month period.

Try this handy guide to using giffgaff overseas.

Make sure you have a live goody bag or credit allowance left via here - https://giffgaff.com/dashboard

Double check roaming is enabled via here - https://giffgaff.com/profile/details#rlah

Make sure all toggles relating to roaming are set to ON - https://giffgaff.com/call-services

Try what's called a manual roam as explained here -https://giffgaff.com/help/articles/how-to-perform-a-manual-roam

Check this guide to using giffgaff overseas - http://community.giffgaff.com/t5/Using-giffgaff/Using-your-mobile-abroad/ta-p/3522931

Double check your settings APN settings in this guide -
settings try here please

https://giffgaff.com/help/articles/internet-apn-settings-guide

Or
manual settings could you try this guide via your mobile data settings an select add new apn or edit a prestored one EG 02 then enter these Connection Name: giffgaff
APN: giffgaff.com
Proxy: Not set
Port: Not Set
Username: giffgaff
Password: [leave blank]
Server: Not set
MMSC: http://mmsc.media messaging.co.uk:8 002
MMS proxy: 82.132.254.1
MMS port: 8080
MCC: 234
MNC: 10
Authentication Type:"PAP or CHAP"
APN type: default,supl,mms
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: IMSI
MVNO value: 23410x also remember to click save once you have entered these setting an restart phone

Check out the fair usage guide - https://giffgaff.com/fair-usage-while-roaming

kanai76

eddiehk6 Thank you so much for your reply!
It is Off, but I bought the ￡25 goody bag a few days ago. (I did not anything with data roaming at that time)
Does it mean only I have to do is just make it turn on the data roaming?

kanai76

natty88 Thank you so much for your help.

eddiehk6

kanai76

Check here again: https://giffgaff.com/profile/details#rlah

If your 'roaming status' is OFF, then you CANNOT currently use any of your goodybag allowances (calls / texts / data) in the EU.

You cannot turn this setting on yourself, it gets turned on automatically once you use the SIM in the UK for a period of time.

If the 'roaming status' is OFF, I recommend purchasing a local Croatian SIM card upon arrival, as this would likely be cheaper

kanai76

eddiehk6 I got it, thank you so much for your help!

natty88

kanai76 your welcome enjoy your weekend and holiday