I need help returning a new phone

laure35517

The wrong phone colour has arrived and we have followed the instructions on how to make a return, but the 'return phone' button isn't there on the website to select. I have gone to the 'my order history' and 'view' like it says. Can someone please help.

endorphin

laure35517 try using another browser or device to process the return. Note that if you only recieved the phone today you might want to try again tomorrow to give the system time to catch up (you have 21 days to return the phone for a full refund).

clikasarus

laure35517

1Welcome to giffgaff and the community

Try clearing your cache on your device and rebooting yet then try again

You can send your phone back if still within the first 21 days

Try here ⬇️

Return Phone Guide

I hope this helps

laure35517

endorphin Have tried a different browser and device but still doesn't work. Will try again tomorrow too. Thank you!

endorphin

laure35517 Will try again tomorrow too.

OK, hopefully you can do it then.

laure35517

clikasarus Just tried it and that doesn't work either 🙁 thanks so much for your reply though

alexmgg2

laure35517 Just tried it and that doesn't work either 🙁 thanks so much for your reply though

The problem with the phone return button has now been resolved, so you should now be able to follow the normal phone return procedure.

HTH

laure35517

alexmgg2 yep it was just a problem with the website haha, all sorted now!