Number transfer problem

mindak19

Hi all, joined giffgaff yesterday coming from o2 using my PAC code.
iv had my email around 1pm today confirming that my old number has been transferred but it’s still not working?

can anyone help?

Thanks

Dan

sloz

mindak19
hi, have you switched your phone off and on?

Has your o2 sim stopped working?
If so, what do you hear exactly when you call your number from another phone?

Can you see your transferred number and balance, goodybag here
Http://giffgaff.com/dashboard

Which phone do you have?
Do you see signal bars and a connection symbol
(3G, 4G, H, E, gprs)

From your phone keypad dial
Star 100 star 7 hash
And press call
Do the same with *100#
(repeat those a few times)

What word or words do you see on the phone screen?

redknight3333

mindak19
Good evening my friend, can you turn your phone off and on again, and take a look on your dashboard see if it is showing your number towards the top of the dashboard.

https://giffgaff.com/dashboard

lmort57

mindak19 Thank you for contacting the giffgaff Community.

It can take upto 9pm on your Transfer day to complete! Sometimes the message to say your number is being transferred is sent out a little early when the Transfer is still actually in progress and can take up until 9pm on the day of the transfer.

SIM activation and transfer usually takes 30 minutes to 4 hours, but in exceptional cases might take up to 24 hours. PLEASE NOTE: Number transfers are not processed during weekends!

The Transfer will be completed on the next porting day. Later than that or submitted any time on a non-porting day, it will go through on the second-next porting day as below:

Between 17:01 on Friday and 17:00 on Monday - Tuesday
Between 17:01 on Monday and 17:00 on Tuesday - Wednesday
Between 17:01 on Tuesday and 17:00 on Wednesday - Thursday
Between 17:01 on Wednesday and 17:00 on Thursday - Friday
Between 17:01 on Thursday and 17:00 on Friday - Monday

NOTE: Requests made on Friday are processed on Monday. Requests made on Saturday and Sunday are processed on Tuesday. Also no transfers occur over public holidays e.g Bank Holiday.

*Porting days are normally the same as working days, i.e. Monday to Friday excluding bank holidays but occasionally extra non-porting days are declared, particularly around the Christmas holiday period.

Your number will be shown on your Account Dashboard https://giffgaff.com/dashboard and sent in a welcome message as soon as the SIM is ready to use.

Also, try restarting your handset periodically, this often helps to get service working too!

If still not working after 24 hours Click, here for assistance https://support2.giffgaff.com/app/ask/Number-transfers/Partial-or-no-service-after-transfer/form/ often reply within 4 hours most cases but can take up to 24 hours in busy periods. They do work 7 days a week from 8am to 11pm.

Find agents reply here "Messages: From Agents" which is half way down the right hand side of your "My giffgaff" page. Or via this link https://giffgaff.com/support/questions