Support for Network Issues?

greenwood_it

Hi folks,

Despite having network based voicemail for years, it seems that recently if i'm out of coverage or on a call, that users get a "Unrecognised Number" message instead of voicemail. This is impacting my business now as I work in the country with patch coverage at the best of time and voicemail is critical.

I've raised 3 tickets over the last couple of months, have tried 3 different SIMs in 2 different phones - and yet support still insist that it's a handset/SIM issue! :-(

Does anyone know how to escalate this to a Network or Voicemail specialist with giffgaff?

Chat soon.

endorphin

greenwood_it Does anyone know how to escalate this to a Network or Voicemail specialist with giffgaff?

You can only escalate through the agents there is no other way of doing it, sorry. Try setting up a call diversion, **62*443# which will diver all calls to voicemail if your number is unreachable.

See this list of useful network shortcodes, including those for call diversion, call waiting, etc.

clikasarus

greenwood_it

To add to endorphin answer not sure of any voicemail specialists but if you feel as if you have a complaint with the network you can try the link below

This guide will help If you feel you have a complaint ⬇️

Complaints

I hope this helps