simonlinzi Hi there,
You would need to add additional Airtime Credit to cover Goodybags above £6. You can then exchange the Credit for a Goodybag!
If you have recurring goodybags set up, you need to disable that first! https://giffgaff.com/profile/payment-details#goodybagsettings
To exchange your Airtime Credit for a goodybag bundle please follow the steps below or this can be done from your phone by dialling 43430, selecting option 2 and follow the instructions.
1) Login -> https://giffgaff.com/auth/login
2)Go to the https://giffgaff.com/buy section of the website
3)Select the goodybag you wish to buy and then click “select button”.
4)Your goodybag appears in your basket. Click "Select" next to "I only need a goodybag"
5)Click "Continue" without ticking the box to recur your goodybag
6)Click "Exchange airtime credit"
You can also buy a Goodybag with Airtime Credit Balance from your phone
Buying a goodybag from credit by phone
Dial 43430 from your handset.
At the main menu Press 2 to buy a goodybag and choose to use your Airtime Credit for the Goodybag purchase.
You can also exchange your Airtime Credit for a Goodybag here https://giffgaff.com/help/articles/buy-a-goodybag-with-credit
If you have tried the steps above and still having issues exchanging your airtime credit for a goodybag ask a giffgaff agent to investigate. An agent can be contacted here https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Exchanging-credit-for-a-goodybag/form/ Please be aware that agents generally reply within 24 hours of you sending your message.
You can find when an agent has replied in the