Dubious message - possible malware/hack?

catar24

Received the message that my sim number change was underway....if this isn't me click the link.
I've not clicked the link and not requested a number change. Looking for advice and a way to report of this is malware.
image removed to safeguard community members

lmort57

catar24 Thank you for contacting the giffgaff Community.

It's a SCAM/Phishing type message - don't click any links!

I have tagged this @report_phishing so a giffgaff Educator (Community Giff-Staffer) will make contact with you shortly via Private message to discuss this with you, they will also comment on this Forum Thread too. Their message to you will goto your private messages, which you can check here https://community.giffgaff.com/t5/notes/privatenotespage

Please forward the text message you have received to 7726. You will not be charged for reporting these texts.

@report_phishing

Any genuine link sent by giffgaff will have a giff.ly or giffgaff.com type link contained within the text.

So that they can help you to secure your Account you need to Contact giffgaff Agents IMMEDIATELY and report this using the link below:
https://support2.giffgaff.com/app/ask/Account-misuse-and-security-issues/Account-misuse-and-security-issues/form/

I also highly recommend that you also have a read of the following about How To Keep Your Account and Information Secure : https://community.giffgaff.com/t5/Announcements/Keeping-your-giffgaff-account-and-personal-details-secure/td-p/23688816

Might be a good idea to change your giffgaff password:
https://giffgaff.com/profile/details#passwd
Also think about changing the email associated to your giffgaff account:
https://giffgaff.com/profile/details#email
If you suspect your bank details may have been compromised as a result, alert your bank as soon as possible.

guy_ow

Hi catar24

Guy here from the giffgaff community team.

Thanks for posting on the community. Unfortunately, there will always be fraudsters and scammers out there who try to trick people into giving away personal information.

We want to make sure you stay safe online and keep your giffgaff account secure.

Please don’t click on any links in any email or text message you're not sure of. Genuine links from giffgaff will only ever begin with giff.ly or giffgaff.com. When in doubt, it is always better to just type giffgaff.com into your browser and access your account that way.

Smishing texts (like the one you have received) look like they have come from legitimate companies, such as giffgaff, with a link to a page that looks like the official website asking for ‘verification'. These pages ask for personal details that can include things like your username, password, full name, address, banking card information and security questions.

If you have clicked on or submitted any details or you believe your giffgaff account may have been compromised, please follow the steps below:

• Please raise a case with an agent so they can assist you further with securing your account. You can do this here: https://support2.giffgaff.com/app/ask/Account-misuse-and-security-issues/Account-misuse-and-security-issues/form/
• Please change the password on any accounts that you believe may have been compromised, for your giffgaff account you can do this here: https://giffgaff.com/profile/details#passwd (Please use a different, strong password for every account you access. A password manager such as 1Password or LastPass is also recommended)
• If you have an active SIM please forward the received text message to 7726. You will not be charged for reporting smishing texts to 7726.
I will be sending you a Private message which can be read from your profile page via your avatar. If you can respond to that message it would be superb.

Cheers,
Guy & the giffgaff community team

natty88

catar24 IT'S SCAM PLEASE DO NOT CLICK LINK OR GIVE ANY PERSONAL INFORMATION IT'S SCAM TO GET YOUR BANK ACCOUNT DETAILS

please follow all steps here

spam text/misuse list of things to do

forward the complete message to 7726 this will not be charged to send

Change the password to your giffgaff account -

https://giffgaff.com/profile/details#passwd

Change your email associated to your giffgaff account -

https://giffgaff.com/profile/details#email

Let us know about the account compromise via the agents on this link -

https://support2.giffgaff.com/app/ask/Account-misuse/Account-Misuse/form/

Alert your bank for possible unauthorised account debits and to change text alerts messages

Change passwords/emails on any other accounts outside of giffgaff that might have the same login information

Let us know if you have received a text about SIM swap

and educator will private message you with more help asap

THE AT MENTION notifies the educators about it @report_phishing