| Service | Status |
|---|
| Returning a phone purchased from giffgaff | ✅Available |
| My giffgaff account access | ✅Available |
| Community access | ✅Available |
Summary
We are currently experiencing an issue with Phone returns - members that have purchased a phone that are now attempting to book a return are unable to unfortunately as the option to return a phone is currently not visible.
Most Recent Update – 10:12 19th October 2019
Hi folks,
The team have managed to identify the issue and have implemented a fix. This will mean that members will now be able to return their phones via their accounts.
Sorry for any inconvenience caused and your patience is appreciated
Regards
Dez
Update History
Most Recent Update – 10:12 19th October 2019
Hi folks,
The team have managed to identify the issue and have implemented a fix. This will mean that members will now be able to return their phones via their accounts.
Sorry for any inconvenience caused and your patience is appreciated
Regards
Dez
Most Recent Update – 21:25 18th October 2019
Hi folks,
We have recently been made aware that the option to return a phone purchased from giffgaff is currently missing from members accounts, we are currently looking into this issue and as soon as we know more we will be back to update you all. Sorry for any inconvenience caused.
Regards
Guy
