call barring/ text barring

dom1041

I recently lost my phone with giffgaff sim and ordered A new sim card which i have put in an old phone i previously used with giffgaff and same number. Its all activated on MY giffgaff and can see goody bag etc but my phone has disabled all calls and texts???when i go to enable them it asks for a pin which i have never created??

natty88

dom1041 can you call 443 voicemail if that works you may need the security bar lifted on the replacement sim card

contact agents

https://support2.giffgaff.com/app/ask/

click on nearest topic to your issue in the list shown

or click the more highlighted in blue

and use box provided and explain

the agents replies will show here when logged into your account usual time frame is 3to5 hrs but please allow a maximum of 24hrs thanks

Replies will show here when logged into your account

https://giffgaff.com/support/questions

sloz

dom1041
Hi, don't be concerned with changing the settings in your phone that's not the cause of the problem

can you still call 443?
once a replacement sim regains a signal, a barring of services is usually still present
(only a call to 443 plus a few free shortcode numbers will work)

This is usually removed automatically within 12 hours

If it isn't, contact an agent to remove the bar manually

https://support2.giffgaff.com/app/ask/SIM-and-number/Activating-my-replacement-SIM/form/

(if you've discarded the activation code just put in 6 zero,s)

Replies are found here
Http://giffgaff.com/support/questions

dom1041

answer phone works but still nothing else? tried my pin to get in phone no luck...

sloz

dom1041
Yes the call barring settings on your phone isn't related to your problem
(Incidentally giffgaff don't support editing of the call bar settings with their sims)

How long ago did you activate the replacement sim ?

dom1041

sloz i activated sim at about 1pm yesterday and still not working

sloz

dom1041
Are you still able to call 443 but not 43430?

have you asked an agent to remove the bar? And how long ago did you do that?

dom1041

sloz cannot ring 43430 but still can call answer phone. I emssaged agent yesterday evening explaining situation if by agent you mean giffgaff and again today and still heard nothing!!very fustrating as i need my phone for work!

sloz

dom1041
you do need to allow up to 24 hours for an agent response

Have you specifically asked an agent to remove a bar or have you just told the agent that your sim isn't working?

If you haven't asked for a a bar to be removed, do that now
Just so the agent knows exactly what the issue is
(in previous situations, it's been indicated by others that an agent hasn't detected the bar on the account)

Update your query
Http://giffgaff.com/support/questions

Explain you can call 443 but not 43430
Say you've been advised by the community that you have a bar on your services after activating the replacement sim
And ask for the bar to be removed