Hi pls can any1 help ive been a giffgaff customer over a year and love it but for the 2nd time now I've ordered new Sims off my app from my account from my email and when given to my friends and they activate and top up and when I got email confirmation they was being sent out the email says my sister Rebecca which is at same addresse as me but it's my account and my email and I haven't received both my bonuses for signing friends up what can I do can't find a customer service line to ring
simon34809 hi there,
first of all, giffgaff is all online so you won't find any customer service numbers to ring.
secondly, you will receive the money as 500 points in payback (equivalent to £5). the payback is updated every month (between the 5th and 12th) and will appear here: https://giffgaff.com/auth/login?redirect=%2Fprofile%2Fpayback
the two payback periods are in December and June
make sure that you choose how you want to receive your payback here: https://giffgaff.com/auth/login?redirect=%2Fprofile%2Fchoose-payback-method
if you have any other questions then feel free to ask!
simon34809 Your get them as payback rewards, have you checked your payback
simon34809 Hiya . When was the sims activated. If it was this month you will get your points next month. Only the actavater gets there £5 t earlyer. All the best Bob
benjamin567 yes I understand that but my sisters getting the 500 points and not me even though it's my email and my account
simon34809 check the name and number you see in the upper right corner of the email It does appear you may have handed out sims linked to your sisters account.
simon34809 your sisters will not receive it as payback. it should go straight into their account as credit. is no payback appearing on the page that i linked above??
I agree with@tazzy19#35193877. If she is getting your points you may have to come to some arrangement with her to retrieve the value, buy check with the agent in any case, as they may find it possible to redistribute them
Thanks just going to leavegiff gaff and bin the other Sims as I get nothing from it it's obvs there's a glitch with it as its just same addresse not email or number so thanks for your help
Yea I tried that I have no payback but who I gave the SIM too has had £5 credited to there account and myn says 0 (ripped off due to error on giff gaffs part)
Yes I've checked got 0 points
simon34809 Are you a supper recruiter? If not contact a agent tell them what happened and they will access your account,
No not super recruiter just 2x Sims and unsure how to contact agent?
simon34809 No not super recruiter just 2x Sims and unsure how to contact agent?
You can contact an agent using the form here:
https://support2.giffgaff.com/app/ask/Payback-and-recruits/My-points-balance/form/
Agents can take up to 24 hours to reply, but are usually a lot quicker. You will find their reply in the Messages from agents section at the bottom of your Dashboard page, see here:
https://giffgaff.com/support/questions
Good luck!
