I am trying to delete my credit card and change the recurrence settings but it does not and always get an error. WHAT IS GOING ON !!
eleni01789 Thank you for contacting the giffgaff Community.
Please check your debit card is up to date and not expired here https://giffgaff.com/profile/payment-details
You might have some luck if you cleared your browser's data history, please note this deletes saved password, autofill forms, etc, but often this is the only way to resolve Website Accessibility issues with a browser you have been using for a long time. If you don't know how to do this please read the instructions here : https://community.giffgaff.com/d/19483337-how-to-clear-your-browsers-cache-cookies-and-history
eleni01789 I am trying to delete my credit card and change the recurrence settings but it does not and always get an error. WHAT IS GOING ON !!
You need to disable any recurring GoodyBag/Top-up payment options before you can change the details otherwise the system thinks you want to use the old details and it's worth clearing your Browser cache after you have disabled them.
HTH 🙂 Please click the Thumbs up and or,"Best Answer" if any forum posts have helped 🙂
eleni01789 Hi, did your previous goodybag expire at midnight?
Do you get an error when trying to delete or have you deleted but can't add new details?
Have you now managed to add your debit card details? If not... What's the error message you see?
eleni01789 Go into your payment details and alongside your payment method click "change" at the side of your card details, you may have to scroll your screen to do this. When you get to the page to enter new card details you must enter it in one long number, no spaces. Next you may have to scroll your screen around to view the "save" button, click the "save" button and your done.
