No network coverage/ mobile data not working

alihazer89

I’ve been having this issue for weeks now, today is the worst it has been because now I can’t use my mobile data or even sent text messages. I have tried everything possible to get this to work including resetting my network.. Changing from a different network back to my current network.. resetting the whole phone.. Installed the new software update.. Nothing has worked and I have read that people have been experiencing the same issues. What is going on????

tazzy19

alihazer89
Enter your post code here https://giffgaff.com/coverage-and-service and check for any local issues

bestw89

alihazer89
giffgaff use the 02 network, check the signal in your area to see if there are any problems.
https://status.o2.co.uk/

clikasarus

alihazer89

Welcome to giffgaff and the community

You can check here to see if there is any mast problems in your area here ⬇️

Coverage & Service

If the signal is good try doing a manual roam here ⬇️

Manual Roam

I would also try taking out your sim out and trying it in a friend / family members phone that is unlocked and working to establish weather or not it is the sim

Here is a guide to help ⬇️

https://giffgaff.com/help/articles/why-doesnt-anything-work

I hope this helps👍🏻

bigdaveuk

alihazer89
Sorry to hear this, check your status in your area by entering your post code.
https://giffgaff.com/coverage-and-service

alihazer89

tazzy19 hello, I checked and apparently everything should be working fine but it definitely is not. Confusing

alihazer89

clikasarus hello. I’ve tried everything apart from putting my sim into another fone. I’ll give that a go soon because everything else hasn’t helped at all

bestw89

alihazer89
Do you have any friends close to you that are using the 02 network? Are they having issues with signals also?

alihazer89

bestw89 my girlfriend is using the same Network as me and she is experiencing no issues at all

bestw89

alihazer89
Swap SIMs with your girlfriend to eliminate the SIM.

sheppola

alihazer89 my girlfriend is using the same Network as me and she is experiencing no issues at all

Your Sim-card may be failing.I would try a Sim-Swap,

You can order sim-Triple Pack free or quicker to buy one and do a,"Sim-Swap"

https://giffgaff.com/orders/mgm

The ignore the deal adverts on the packs as it the Sim Card is Blank until you use it.

I'm too impatient to wait for a free Sim so..

buy one for less than a pound at B&M/Poundshop/Tesco/Argos/Iceland/Heron Foods and even my Corner shop sells them now and do a,"Sim Swap".Do NOT activate the New Sim e.g put any money on it as a Blank unused Sim is needed for a Sim swap and the Sim-Swap process will activate the new Sim.

A lot of these shops are open Sundays until 4pm and 8pm weekdays(Heron Foods open until 5pm Sundays)

and here's an easy to follow video,

you can only do a SIM swap between 4.30am and 9.30pm and it can be like when you first join giffgaff e.g shut the phone down for a few mins and or keep restarting the phone over a few hours after the Sim Swap.

This will transfer your number and allowances across.

Please click the Thumbs up and or,"Best Answer" if any forum posts have helped 🙂

alihazer89

bestw89. Hi. I swapped sim and my sim didn’t work on her fone. So it must be a SIM card issue.. I have a SIM card that I never activated, it’s 1 year old. Will this SIM card be ok to try and do a sim swap or will I need to order a new SIM card?

mbart08

You could try checking the coverage and service within your local area you can try both giffgaff and 02 as they are work together

sheppola

alihazer89 Hi. I swapped sim and my sim didn’t work on her fone. So it must be a SIM card issue.. I have a SIM card that I never activated, it’s 1 year old. Will this SIM card be ok to try and do a sim swap or will I need to order a new SIM card?

It should be fine but remember not to put any money on it as the Sim-Swap will move all your allowances and credit etc over for free 🙂

bestw89

alihazer89
I think the card needs to be less than 6 months old. Maybe somebody else can confirm this.

jesi23

alihazer89 my sim didn’t work on her fone

Did her SIM work in YOUR phone?🤡

bestw89

alihazer89
When you have done a SIM swap please come back to us and let us know if it solved your problem. Cheers.👍

jesi23

bestw89 I think the card needs to be less than 6 months old