my data is not working

chmar42

my data is not working I tried everything and still not working

tazzy19

chmar42
Enter your post code here https://giffgaff.com/coverage-and-service and check for any local issues

natty88

chmar42 can you please check your full postcode here for any network issues

https://giffgaff.com/coverage-and-service

if shows none please
try a manual roam as explained here

https://giffgaff.com/help/articles/how-to-perform-a-manual-roam

or try a soft reset by holding down the power button and volume up and down button at same time until phone reboots it's self

or try switching to 3g only via network settings often improves signal again

Also double check settings against these ones

https://giffgaff.com/help/articles/internet-apn-settings-guide

Or manual settings could you try this guide via your mobile data settings an select add new apn or edit a prestored one EG 02 then enter these Connection Name: giffgaff
APN: giffgaff.com
Proxy: Not set
Port: Not Set
Username: giffgaff
Password: [leave blank]
Server: Not set
MMSC: http://mmsc.media messaging.co.uk:8 002
MMS proxy: 82.132.254.1
MMS port: 8080
MCC: 234
MNC: 10
Authentication Type:"PAP or CHAP"
APN type: default,supl,mms
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: IMSI
MVNO value: 23410x also remember to click save once you have entered these setting an restart phone

chmar42

natty88 I tried all and nothing works

natty88

chmar42 Can you try sim in another unlocked or 02 phone to see if works if not i would suggest doing a back up of contacts and apps to memory card or the cloud or your g mail account then follow this link without topping up new sim card

sim swap please follow this guide to swap current number to new SIM card sim swap please don't top up only use activation code on new sim card

http://community.giffgaff.com/t5/giffgaff-Top-Tips/How-to-use-SIM-Swap/td-p/6885194

please remember sim swaps cannot be done between 9.30pm and 4.30am
also remember to restart phone after approximately 30mins

if you don't have a spare SIM pop into likes of pound land pound stretchers Tesco asda Sainsbury Argos Iceland heron foods Co up or Mc colls buy new 3in1 SIM from around 79p then follow SIM swap link given

sloz

chmar42
Hi, are you currently in the UK or abroad?
Can you make calls and send texts?

Which phone do you have?
Do you see a connection symbol
(3G, 4G, H, E, gprs)
Next to the signal bars?

chmar42

sloz yes I am in the UK. I can make phone calls and send text messages. The 4G appears next to the signal.

natty88

chmar42 have you tried switching network to 3g only via mobile/cellular network settings

chmar42

natty88 you had right! Now is working thank you very much!!

natty88

chmar42 your welcome glad to help out enjoy your day :-)