'Not registered on network'

si_penny

Hi, Can anyone help please? I've not changed anything on my phone, but I've been unable to make any calls today and I'm getting the above error. It looks like the SIM isn't being recognised, but I have no idea why this would be. I've not made any changes to my phone set up. Seems to have happened sporadically.

natty88

si_penny Try taking sim out gently clean and replace again to see or try in another unlocked or 02 phone

bigdaveuk

si_penny
If you take the sim out and give it a sofe wipe then replace it, might work

clikasarus

si_penny
Welcome to giffgaff and the community

if taking the Sim out and giving it a clean doesn’t solve your problem try clearing your cache and rebooting your device to see if that then will connect to the network

I hope this does work for you

andmelo

si_penny
Here is where I found out: put postcode here check for mast problems https://giffgaff.com/coverage-and-service#coverage

si_penny

natty88 Thanks, I'll give it a try.

si_penny

bigdaveuk Thanks. I'll give it a try.

scrupps

Try rebooting your phone?

si_penny

scrupps Unfortunately, it didn't work. I'm going to try cleaning the SIM.

andmelo

I'm having the same issue since this morning. I found out that the phone mast in my area is not working so it's a network issue. They are trying to sort it out.

si_penny

So, I took my giffgaff sim out of my phone (Samsung Galaxy A5) and gave it a wipe, placed it back in and it still wasn't recognised. I tried another sim in my phone (an EE sim) and it recognised it without a problem. I tried my giffgaff sim in the phone which I took the EE sim out of and when it booted up it said that the SIM was missing. Therfore looks like it is an issue with my giffgaff sim, rather than my phone.

Does anyone have any ideas on:

1) Why this might have happened?
2) How I can remedy it and get my phone working again?

Thanks

si_penny

si_penny I've checked and there are no network issues where I am.

eddiehk6

si_penny

1) If your giffgaff SIM does not work in several unlocked phones, then it's possible that the SIM has become faulty.

It's rare but does happen.

2) If you do not have a spare unactivated giffgaff SIM, then order a new giffgaff SIM here.

You can then do a ‘SIM swap’ to transfer your existing phone number / goodybag / credit to this new SIM.

alexmgg2

si_penny So, I took my giffgaff sim out of my phone (Samsung Galaxy A5) and gave it a wipe, placed it back in and it still wasn't recognised. I tried another sim in my phone (an EE sim) and it recognised it without a problem. I tried my giffgaff sim in the phone which I took the EE sim out of and when it booted up it said that the SIM was missing. Therfore looks like it is an issue with my giffgaff sim, rather than my phone.

Does anyone have any ideas on:

1) Why this might have happened?
2) How I can remedy it and get my phone working again?

1) Like any piece of technology, SIMs fail sometimes.

2) It looks like you need to replace your SIM.

You can get a new SIM either by buying one from a local shop or supermarket (McColls, Co-Op, Sainsbury's to name a few) for about a pound, or by ordering one from giffgaff for free (though it can take up to 5 days to arrive), see here:

https://giffgaff.com/orders/mgm

When you have the new SIM, you can do a SIM swap to transfer all your account details, including your phone number and any goodybags or airtime credit, to the new SIM. See this guide:

https://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084

Make sure that you are logged into your account when you start, or you might accidentally create a new account, with a new phone number!

Good luck!

si_penny

eddiehk6 Thanks. I'll give it a go.

si_penny

alexmgg2 Thanks. I'll give it a go.