jade232 Hi I’ve bought a portable WiFi box & got a giffgaff SIM card I’ve registered the sim & topped it up but it’s saying I need the WiFi code when I try to connect the box it says this should of came with the sim but it hasn’t can anybody help please?
Things to check:
1) Can you get a Wi-Fi connection to the Wi-Fi router? If not, check that you are connecting to the correct wireless network name (SSID) for your router. This will be shown either on a label on the back / bottom of the router, or in the instructions. Make sure that this is selected in the list of availble Wi-Fi networks shown on your device.
Then check that you have the correct security protocol and password. These will also usually be given on the label or in the instructions, but WPA2-PSK is by far the most common protocol used these days.
2) If you can connect to the router, can the router connect to the internate, via the giffgaff mobile data service? If not, check that you have the correct APN settings, see the guide here:
Exactly how you setup the router depends on the make and model, but in general, you need to access the router configuration page via Wi-Fi and access the web address https://192.168.1.1, then login using the username and password given on the label or in the instructions (often "admin" and "admin").
If you can give us more details about the equipment you are using, we may be able to give more detailed instructions.