Credit

deantyrer123452

giffgaff helped me out my credit up to the£5 from 4.95 and I've just seen my credit has gone to £4..86 and I have no idea how I've done it as I have not unlimited minutes and text's and 40gig of data

natty88

deantyrer123452

please inquire with agents here

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-overcharging/form/

allow up to a maximum of 24hrs for replies although usual time frame is 3to5 hrs

replies will show here when logged into your account

https://giffgaff.com/support/questions

Agents start work at 8am until 11pm daily

giffgafful

Not everything is included in goodybags, e.g. international texts, sending MMS, etc. Normal airtime will be used for any such items. The best course of action is to turn off your phone, so you do not accidentally use up any airtime before a goodybag has been successfully purchased, and it has gone live.

deantyrer123452

giffgafful
Yes that what happened when I put£20 credit on last week and sent a text before I bought a goody bag thinking I would use the last of my old goody bag so it went too£19.95 and had to buy a£15 gbag so I had£4.95 and giffgaff put in the 5p. To get my credit back to £5 but I don't know how but I've used 16p and don't know how

danhamman

16p usually meanstyou've sent a multimedia message - these are not included in the goodybag

deantyrer123452

netfax

deantyrer123452 Hi there. The 16p is probably an MMS message sent from your phone (also known as Picture Messages). Please be aware that normal SMS texts can be converted to MMS messages if they are very long, or include emojis/smileys. MMS messages aren't included in goodybag plans.

For more information about calls and texts that are included/excluded from goodybag allowances, please take a look at giffgaff’s Inclusive and Non-inclusive Calls, Texts and Services Article. This article gives you a complete up-to-date list of included/excluded calls and texts. Thanks.

discodolly83

Something similar has happened to me today. Made a phone call to my nan on her landline and it took 7p off my credit. I checked about an hour later and my credit has gone from £7.00 down to 2p. Something really not right there. I have sent a message to the support team. Waiting on a reply.